Cannot post reviews anymore

Hello fellow Local Guides!

I recently was in China, and ever since I got back, I am not able to write reviews anymore. I am able to see places, read reviews, but don’t see an option anymore to write a review.

Anyone knows what to do? :smile:

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@Stphn , Please always include the relevant Maps links.

I think I found it:

As you can see, I can add a review.

Based on this we can conclude that it is a restriction on your account.

Please use the appeals form found here: https://support.google.com/local-guides/contact/local_guides_appeal

Share the result you get by email in a reply below. It usually takes 2-3 days.

Cheers

Morten

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Thanks for trying @MortenCopenhagen ! I submitted the form and will share the result here. :grinning:

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Heya @MortenCopenhagen ! I submitted the form last Thursday and until today did not receive a response yet. I am super worried about my account, as I worked many years for it. :sleepy:

What should I do in this case? Wait, or submit another form? Or escalate through a different way?

@Stphn

This is strange.

@MoniDi would you care to check if there is a delay in getting the old suspended appeals form looked into?

Or help @Stphn somehow.

Cheers

Morten

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Thank you so much for your quick assistance @MortenCopenhagen , really appreciate it!

Hey @Stphn ,

Thanks for letting us know. Since you’ve filled in the appeal form rather soon, please be advised that it may take up to 3 weeks for the relevant team to respond. My advice to you is to wait a bit longer, and if they don’t reply in 1-2 weeks, we can escalate your issue further. Could you please tag me if they do not reply by the end of next week? Thank you!

PS. I don’t see any issues with your account on my end.

@MortenCopenhagen , thank you for tagging me. :slightly_smiling_face:

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Thank you very much for your help @MoniDi ! I will wait, hopefully will get an update before that. Either way, I will update you and @MortenCopenhagen here. :blush:

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@MoniDi @MortenCopenhagen , so I received an update regarding the appeal. Happy to see that there are no penalties against my account. :blush:

But here is the strange thing, I still am not able to write any reviews on Google Maps. I pretty much have all of the functionalities, I can read reviews etc. But I cannot write any reviews, there is no button, and there are also no stars. This is for every Google Maps location regardless the country.

What is even stranger, is that my spouse, who also is a Local Guide, has the exact same issue. Other phone, I use Google Pixel, she uses Samsung Galaxy.

We have both been traveling to a few countries lately such as Japan, South Korea, China, Hong Kong, Taiwan. I remember that in South Korea I was still able to write reviews. Not sure if it went wrong in China, after using the VPN there perhaps? I am not sure what to do now, as the email from Google is a no-reply email. How can I get assistance on this? :blush:

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Hello @Stphn , thank you for letting me know. I will escalate your issue further and get back to you with results.

In the meantime, could you please provide your wife’s Connect profile, so that I could escalate this for both of you. Screenshots will be helpful as well. :slightly_smiling_face:

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Thanks a lot @MoniDi , you are so kind! :pray:

This is her profile link: https://maps.app.goo.gl/t1mvg2N9ZZ2UM2sRA?g_st=al

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@MoniDi here is also a screenshot of Eiffel Tower on Google Maps. As you can see there are no stars or a button to write review anymore, unlike before. I hope this helps!

Thank you, @Stphn , I will share this with the team as well.

Hello @Stphn ,

Could you please try one of the following options and let me know what the results are?

  • Change the app language
  • Clear the cache
  • Reinstall the app

Don’t forget to tag me. :slightly_smiling_face:

@MoniDi I tried the first 2 and did not work, but reinstalling seemed to have done the trick! I can write reviews again, so happy! Thank you so much, and also big thanks to @MortenCopenhagen :hugs:

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Well, that’s great news, @Stphn ! I’m glad everything is working as intended.

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So happy and such a big relief to be honest @MoniDi ! Now I can start to do reviews of traveling 2 months. :smiley:

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