Remind customers to leave reviews: Let them know it’s quick and easy to leave reviews. Business owners shouldn’t offer incentives to customers to leave reviews. You can also get customers to leave reviews if you create and share a link.
The sign at the cafe is requesting for 5 star, but not intending to give any incentives for doing so. So until here I feel it’s still following the guidelines. What’s interesting to me from this sign is the following note that says - 4 star is still a negative review for us .
I know in some countries, having a 3 star is still consider acceptable, since it basically means average. So a business having 3 star on their review page wouldn’t discourage people from visiting the site. Businesses having 4-5 stars just means they’re exceptional, but those with 3 stars aren’t necessarily bad. But I do understand having a 60% rating, which basically what 3/5 is doesn’t look too appealing.
Personally I feel saying 4 star is still a negative review is a bit misleading, although I can see that this can be seen as subjective. Personally when I see places that get 3-3.5 stars, I would start reading the reviews, and see what the reasoning of those giving the stars. I will also look at the amount of reviews, and how old the reviews are, then determine whether I would visit the business or not. But I do understand now everyone feels this way and they’ll just write a place off with 3 stars.
I’m just curious how you all feel about this and looking forward to hear your opinion. What guidelines do you usually use when you’re leaving reviews for businesses you’re interacting with?
This is a good topic to raise here on connect and thank you for discovering this place and sharing it.
I feel it’s ok enough to remind clients to share their reviews on a POI. Speaking about West Africa where most clients can’t be bothered and are not even aware of the fact that their reviews are helpful to others. It’s always good to create awareness of writing reviews and reminding those who forget to do so.
Nevertheless it’s a step too far,asking for a particular rating or even soliciting for a good review. This shouldn’t be encouraged and perhaps should be reported so that the sign could be edited to mean Please leave us a review It could also read how do you feel about our services? Please leave us a review
It’s the goods or services or products should determine whatever the reviews look like. Therefore the management of the POIs should improve the quality of their goods/Services/products so that they’ll get a 5 star ratings or good reviews. It’s been said to improve your arguments but don’t raise your voice.
Okay I noticed this topic but you start @iyudhi next steps . My real life experience most of the academy education application owner always demand his ,her students give 5 Star reating and review.
Thank you for sharing the post @iyudhi
I have seen before like this type of sign, where they are asking to write reviews but not 5 star. This cafe owner is different then others, perhaps they are serving high quality service that’s they are demanding 5 star reviews.
While agreeing with everything you all said, the above statement can also be interpreted in a different way like “All our work has the objective to get 5 star ratings.” and should not be understood as pushing customers, but merely show a strong commitment to make them happy and - more importantly - care about comments and ratings. Many businesses don’t care at all! I saw one restaurant with a sign at the door “If you want to criticize us - don’t come in!” OK, we did choose a different restaurant.
I also think, a 3 rating means “not bad, but not good neither”. At least one local guide had only 1 and 5 ratings - this doesn’t make sense to me. Why a 5 step rating, if you don’t know anything else but good or bad? I gave 4 ratings for good restaurants, only because they didn’t accept credit cards.
What a great topic, @iyudhi. I view this the same way that @WilfriedB did. The phrasing might be a little misleading, as might the context of where the sign is located.
If the Cafe hopes each customer receives 5-star service, are they also asking whether they’ve earned it? Did they try to initiate a conversation with you about how they did and what could be improved? This is simply a mission statement and a call to action rolled into a single flyer.
There are many customer feedback programs available that will ask for opinions via email to gather details about a visit. If the customer had a positive experience, they will be redirected to the Google Business page or Yelp; otherwise, the company will notify the customer of a follow-up to correct any negative experiences. This is the context of how I see this type of sign.
Really great topic here, @iyudhi , especially as I have recently visited a business that has a Google Rating ticker which syncs to the cloud and updates live/automatically. Color me impressed and similarly to @WilfriedB & @JustJake I saw it as the business, or at least that specific business, being committed to providing excellent service. Did the service check out? Absolutely. Was I pressured to leave a review? Not in the slightest despite them touting it. I guess it could be subjective but in the case of what you’ve shared it does seem very slightly passive aggressive (considering they’re saying to give 5 stars only if you loved the service), but I feel that (and hope that) many reviewers would take all aspects considered to make an honest and authentic without feeling pressure from the business. Some will always be pushier than others, but that authenticity would hopefully shine through.
reating and review.