The connect is the best platform to get help 24x7.
However there are some technical issue only googler can solve. Since the number of local guides are increasing in large, there must be a google official support them to help the needy.
Example, i have problem with my 360 degree photo. Firsr time i uploaded 51 and there were accepted but not shown in stats, so could not get my badge. I posted, moderators and googler asked the details, and after a while there was no follow-up. Still i have the same issue.
So what I feel is, just like solved answers we must have solved technical issues badge. Thank you expecting others feedback…
I am having trouble understanding your suggestion. Can you please elaborate a bit further? Are you having trouble claiming a badge? Is there an issue you are experiencing?
I will move your topic to the How-tos section of the community.
@GeorgesHR If I’m understanding OP correctly, I think he was pointing out the fact that he made a post (Connect? Maps GPF?) regarding issue, was given a solution by a Googler, and the post was marked as solved/answered, even though it wasn’t.
@JohnPeter If you post your issue here on Connect, there will be other Local Guides that might be able to help with your issue. And depending on the nature of the issue, it might be escalated to the respective Google teams. Regarding your example, do you still have a link to this particular issue?