Hi all,
I have recently tried to upload a 360° Virtual Tour for my shop.
I am unable to connect the three 360° photos with the tour arrow.
Can anyone tell me how to do it?
I suppose It can be done with google street view application for free and not using a private software…
Thanks in advance.
Javier.
Hi @JaviHernandez it can be done with the Street View App but that is not how most people do it as the process is a little challenging at times.
Note that since you are asking about “your shop” specifically, you should be doing this via Google My Business as a Local Guide has a conflict of interest with their own business.
Its fine to be both a Local Guide and a business owner but make sure you and your employees never review or rate your business.
Paul
Thank you for asking.
The Street view app do not support anymore the feature to connect photos, this should be done through a third party software.
This information can be found in the news and announcements section of the new Street View trusted Help Center.
In fact, Street View is no longer supported in Local Guides Connect, as you can read in Questions about Street View? Read this first
You should address your query on the new Street View trusted Help Center, accessible to Trusted Photographers only
Should you be not able to access the new Street View trusted Help Center, please let us know, and we will tag a Street View Moderator for granting the access to your profile.
Hi @JaviHernandez ,
Thanks for reaching out to us!
As @ErmesT suggested, please make sure to check the Announcement section on the new help center, in order to get familiar with the changes of the Street View app.
I just wanted to let you know that I will move your post to our How-tos section, where Local Guides ask questions and express their doubts. More information on Connect’s labels is available here.
In the Streetview app you can still select Return to old version which should allow your to connect a few spheres. But this will probably only be available for a limited time. And it is quite buggy.
Best of luck
Morten
We had several report of Local Guides complaining because, even “returning to the old version”, they weren’t able to have the correct connections in Google Maps, @MortenCopenhagen , that’s why I am not suggesting anymore to use that procedure. I still have a lot of issues in some (free) tour made by me. I am not worried because I am talking about parks, where I added a path, but in this case we are talking about a "business activity (“I have recently tried to upload a 360° Virtual Tour for my shop”)
Hello @ErmesT
I am fully aware this is not the place for it but please kindly tell me how to log in my complaint on the help centre page. I haven’t done it before. Thanks
my recent SV 360 photos doesn’t seem to reflect on my profile. The count has remained 78 for a good while.
kind regards
Hi @SholaIB ,
Thanks for reaching out to us!
I wanted to let you know that engineers are currently looking into it, however feel free to send a feedback directly from the application so the Street View team can keep track of the affected users.
Thank you @Bobiisha . Please how can I send a feddback from the app? Can’t find any link on the app to that ends.
Regards
Hi @SholaIB ,
When you click on the Menu in the application, the feedback option is at the bottom. You can describe your situation and this way it will reach the responsible team.