Bug: Shopping centre shops cannot update address

[Pea]

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@GregM wrote:

 Also, the Google My Business forum is designed to provide support for the business owner or their authorised representative, not Local Guides making edits to businesses.

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@GregMcG you may want to comment on this thread https://www.localguidesconnect.com/t5/Mapping-Your-World/Not-applied-mapping/m-p/179031#M5343

[Flash · Accepted solution]

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It seems my earlier post was lost....

 When you see the "Inside certain place" next to the Address of a Maps Place, it indicates that the Place is claimed and being managed in Google MyBusiness Dashboard.  (As the "Inside" is a feature only availabled to claimed business)

While Google Trusted Photographers are encouraged to get their clients to claim the feature, it is in no way a requirement.  In fact, claiming the feature can delay the ability of being able to attach the tour for a few weeks, so most GTPs tend to avoid it as they don't want the delay in satisfying the customer and/or getting paid.

Hunter's does happen to be claimed, but the Google My Business forum is for helping owners with issues regarding claims; they have little knowledge about mapping.  They will often ping me if a mapping question gets raised there.  This is a map related issue and it was proper to bring it up here.

The "inside" feature is automated.  Looking at the history for Hunter's, it at one time had a polygon attached to it.  While the rules about polygons have changed, a pizza restaurant at no time should have ever had a polygon attached.  This means one of two things:

• Hunter's and a shopping mall were incorrectly marked as duplicates and merged
• The addition of the incorrect polygon made the system incorrectly think it was a shopping mall

As the polygon was located across the street at the much larger mall, the former is more likely.  In either case, though, even where Map Maker is available it has never had the tools to fix either issue.  The solution, thus, is to use "Send Feedback -> Other Feedback" and write something along the lines of:

"Hunter Gourmet Pizza, seen on the map at https://goo.gl/FUWc9p, is being used by multiple POIs as the name of the shopping mall they are within, rather than the Stockland Green Hills mall (https://goo.gl/LhIIwM).  Looking at the history the Hunter POI at one time had a polygon attached to it; it either was merged incorrectly with the mall POI or was mistaken by the system for a mall.  Whatever the case, please fix the issue whereby it is being considered to be the local mall.  Examples of places that show as being in the Hunter POI include https://goo.gl/MqnQ1C, https://goo.gl/gZ5Rkb and even a location that moved to https://goo.gl/z4PCbE."