05-13-2017 12:00 AM
Some time ago I stumbled upon a missing location: a Consulate. Since I saw no time sign I decided to enter and ask. When I asked the Guard for the opening times he asked "Why do you want to know that?". I replied that I was updating the data on Google Maps because it was missing. He asked me to come in a month to explain "the Googlel thing" to him and to carry a contract with me. I said that an appointment was not necessary and quickly explained how Google Maps works with crowd-sourced data, pointing out that there was no contract to be signed and that I was not asking for money. Even tough I tried to explain that more clients would come if they could find the Consulate online, he refused to tell me the opening time of the business because he said she did not sign anything, and proceeded to verbally attack me.
05-12-2017 11:39 PM
Quite often, Foreign Nationals from certain Countries cannot be trusted to put it bluntly.
05-13-2017 12:02 AM
The she that I referred to in the last part was my Chinese wife! Ha Ha Ha!
@WPPitchford wrote:How do I deal with uncooperative Security Guards?Some time ago I stumbled upon a missing location: a Consulate. Since I saw no time sign I decided to enter and ask. When I asked the Guard for the opening times he asked "Why do you want to know that?". I replied that I was updating the data on Google Maps because it was missing. He asked me to come in a month to explain "the Googlel thing" to him and to carry a contract with me. I said that an appointment was not necessary and quickly explained how Google Maps works with crowd-sourced data, pointing out that there was no contract to be signed and that I was not asking for money. Even tough I tried to explain that more clients would come if they could find the Consulate online, he refused to tell me the opening time of the business because he said she did not sign anything, and proceeded to verbally attack me.
05-13-2017 12:04 AM
@WPPitchford If they do not want to update their listing do not try to over explain. I also faced the same situation several times and I did not update those locations. Since this a volunteer work Google can not intervene. The listing will only help the business. Try to go there during business hours and ask from management.
05-13-2017 12:48 AM
@WPPitchford Welcome to Local Guides Connect. This is a forum to discuss the Google Local Guides related matter. It is better to raise this issue in the different forum.
Please read "Please Read Before Making Post" by @CorrieD and "Read: Posting on "Share your Photos and discoveries" Board" by @LuisR. You can learn more about posting great posts by reading them.
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05-14-2017 10:06 AM
In situations like this, I take a deep breath (and sometimes ten), and then move on to the next business.