Hi @tony_b !
Typically, when a user contacts the Google Maps Community but their problem is related to the Local Guide program (so when they see their profile with restrictions, their reviews are not published or something else), the Community always provides initial support to try to resolve the issue, but if this problem persists, they are then directed to Connect where Moderators or Google Teams can verify the issues related to the Local Guide account!
For more activities and events, I recommend reading this post: How to stay connected for special event invites and early access
Bye,
David