UPDATED: Known issue: Unpublished reviews and photos on Google Maps

@akhil_raj

Thank you for asking.

Generally speaking, a review is made private when it violates the Maps User Contributed Content Policy

This said, we know that a known issue is impacting a lot of Local Guides, so I suggest you to drop a note in this post, for the team to check your reviews.

Of course you can also try the standard procedure suggested by Google maps Help Page:

Fixing your issue

As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.

Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."

I want to add a note about your tag. The only way for a tag to work is to write the tag in the post, typing @ and the letters of the username one by one. Coping a tag doesn’t work, and no notification is sent

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Thanks for the reply @ErmesT . I had also mentioned this issue in the link you have shared. You can find the link below. What the issue is, I did not find any violations on the reviews I had posted (please see the image attached).

Link

For each review, I’m taking extra care in making sure that it doesn’t violate anything. For each review, I’m taking extra care in making sure that it doesn’t violate anything. But still, it’s unfortunate for local guides like me to face this kind of situation. But yes, I have hope in people like you :smiley: .

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I see now that you already reported the issue, @akhil_raj

Well, this seems to be something related to the AI, and difficult to fix.

Keep the team updated about the issue in the mentioned post. Releasing your legitimate review is helping the AI to learn more about what a good review is, so they will check your profile every time you will report the issue.

It seems to be a looooong process, so we need to be patient.

What the team is doing right now is working for us. I know, it can be discomforting to see that this happen again and again. Unfortunately an AI is not an On-Off switch, so fixing it may takes time.

Ermes

** @Bobiisha **

Thank you very much for your help.I would like my activity to be more productive.

I will look forward to the result. :v:

Unfortunately, I cannot write any assessments due to spam filter problems. Would it please be possible for the hosts to unblock my assessments or clear my account? This would be great because I want to recommend some companies. Thanks in advance!

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Hello

I also have a problem 2 days ago I wrote opinon about garage. And I dont see it, only when I log in to my account. Can somebody help me with this. I really care about this opinion.

Regards Dawid

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@TsekoV

Hi Sir,

Thank You for your help. Now my Reviews more than 200 characters number increased.

One more help Sir. My points decreased nearly 20,000 in the month of August-September 2019. (Question & Answers).

Is there possibilities to resume the same. If it will be I am the Luckiest Person in the World.

I will jump to my Next Level.

Thanks & Regards,

Ramamoorthy123.

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Привет, @Bobiisha !

Совсем недавно я писала, что у меня все хорошо и скрыты только 2 отзыва. Сегодня я увидела, что эти два скрытых отзыва стали общедоступными. Но вместе с этим целых 20 (!) отзывов стали скрытыми. Они размещены 4 и более месяцев назад. У многих из них много просмотров и отметки “нравится”. Эти отзывы несли пользу людям - и вдруг стали скрытыми. Из 690 отзывов люди видят только 670… Все отзывы с фото, все места были лично посещены мной в разное время…

Мне грустно. Стараешься, стараешься…

Проверьте, пожалуйста, мой аккаунт ещё раз!

Спасибо.

Прошло несколько часов, и количество общедоступных отзывов стало ещё меньше. Теперь их 664… Что будет через неделю? Все отзывы станут приватными?..

I wrote a review today about a visit I had yesterday. The review was positive and I don’t think it was against the guidelines. My review isn’t public visible- like any other review I wrote in relation to business (for example Doctors I visited). Only reviews about places that I write are shown public. Why?

Уважаемая @Bobiisha , привет!

Проверьте профиль, пожалуйста.

Из 551 отзыва отображается только 539. Они сами исчезают(

Прошел 1 день, и остался 531 отзыв. Они исчезают, как лед на солнце.

Сами по себе.

Прошло несколько часов, теперь 526. Это очень неприятно.

Hi @Bobiisha ,

in the last couple of days my account was checked and the reviews where made visible to the public.

Today I checked my reviews again and they were made private again.

Do you know what happened there?

Best regards

Hi everybody! I’ve spent 45 days in a clinic and I let a long, passionate review.

It could be seen only by me … so I deleted it and I wrote a shorter one.

Same problem.

I didn’t violate Google Italian restriction, but I don’t understand why this is happening. I wrote other reviews after that one and everybody can see them … can anyone help me?

Thanks a Lot

Lolann

5 Likes

Hi @Lolann

Welcome to Connect. Nice to meet you!

I can confirm from your public profile that you have added 17 reviews and only 15 of them are public. So not only one of your reviews are hidden.

Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated.

Best of luck
Morten

Hello!

I’ve added 17 reviews, but only 15 are public.

I’ve checked all of them, and no one violated the Criteria

Can you help me please?

Thanks a lot!

Anna

Thank you so much!

Anna

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It’s not a technical error, Google are censoring yours and everyone’s reviews to make sure that you don’t upset any of the big players. The powerful Companies and Conglomerates. Google need to grow a pair.

Google have got everything all to pot again. They couldn’t organise a drinking party in a brewery.

Same old. Google just can’t get it right.

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Dear @Bobiisha , my last review and photos on Google Maps are not public again, same issue like all the reviews in the past. Can you please help? :disappointed:

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Ciao @Lolann

Benvenuta in Connect

Vedo che hai già seguito il consiglio di @MortenCopenhagen e hai lasciato una nota nel post relativo alle recensioni.

Colgo l’occasione per darti il benvenuto nella community. Perdonami se prima di rispondere mi sono preso la libertà di visitare il tuo profilo in Maps e, incuriosito dal tuo modo di scrivere, mi sono fatto un po’ gli affari tuoi. Complimenti per il tuo primo libro, mi fa piacere che tu lo abbia presentato a pochi Km da casa mia, ottima scelta.

  • Your guide to Connect" è la guida introduttiva alla Community, dove potrai trovare suggerimenti su cosa e come postare, e su come interagire con gli altri.
  • Who are the moderators on Connect? . Visto che in una delle tue recensioni hai citato Lucca, voglio presentarti, assieme agli altri moderatori, quello che probabilmente avrai visto comparire nella tua App di Google Maps come ambasciatore del challenge Italiano, @LuigiZ , che vive a Lucca

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Buon Divertimento

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