Hello @Bobiisha good day, hope you are doing good. My recent reviews in google maps again stopped showing up if i view my profile as guest. Previously you had helped me in resolving this issue. But now again the issue started. Please find the screenshot of my issue. Hope this explains everything clear. Request you to please pass this to your technical team and do the needful in getting this issues rectified as this is effecting my contribution to google maps.
Dear fellow Local Guides,
As suggested by friends here and the moderator that I have to wait for the solution the moderator working for to help.
Still got some notifications and reminders that my reviews on some spots I visited are needed to help other people learn about those places.
Thing that made me sad was. at the time I went to a certain place, sit down there to dine or drink or looking around then write something about that place plus took some photos and upload. Only the photos were seen but the review I made was not there.
I’m really sure my review was my own experience and opinion, there’s no an advertising contents nor promotional review but still unpublished.
Hope the solutions are coming soon.
On the first picture bellow is the origin review on my own page, the second picture what would be seen by other people that says “Review is not Available”.
Hi @Bobiisha
I did a new review. But again not visible. Why my reviews are not visible?
“ChiroSuisse - Schweiz. Chiropraktoren-Gesellschaft (SCG)”
Thanks.
Regards,
Patrik
Hi, @Bobiisha !
Four weeks ago you said you would look into my issue. Let me detail my problem.
On October 5 I had received a message saying thank you for my review, it would be helpful for the community etc. (“Danke für deine neueste Rezension”)
Here are my questions:
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My assumption is that once I receive such a message, it means that the review hast been reviewed and approved. Is this correct? If not what does the message mean?
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What could be a reason why my review is still not visible? I cannot see anything there which might be noncompliant to the rules.
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How can I easily see which reviews are not public? Checking not logged in is quite complicated.
I also have another review which is pending for quite some time. I have not received any confirmation yet: https://www.google.de/maps/contrib/111904145650188868969/place/ChIJbRGoOHEHbUcRLA83jvPbdHo/@49.7454013,12.7353278,7z/data=!4m6!1m5!8m4!1e1!2s111904145650188868969!3m1!1e1?hl=de&authuser=1
Yet for the same location there is a newer “review” (just stars, no explanation). So what is wrong there?
Thanks for your help!
So many people having issues.
I wish you all luck.
@Bobiisha , with 32 “replies” on my request and not creating separate threads I imagine it is very hard for resolvers to weed out all the issues.
My request alone has 30 “replies” that should be separate service requests.
I wish you luck and also wish to bump my service request so it does not get buried.
Thank you
Привет, в моем аккаунте снова проблемы ! Я не понимаю что происходит. Новые отзывы не добавляются (либо фото добавляется, а сам отзыв нет, либо наоборот) А еще некоторые отзывы, которые снова появились - уже без фотографий. Изменить отзывы вообще невозможно - после изменений, они вообще перестают быть видимыми. Я стою на месте и мой аккаунт не двигается вперед из-за этих сбоев.
И еще, у меня уже более 465 отзывов, но отметка застряла на 461, каждый раз добавляю новый, но отзывов все равно 461 !
Unpublished reviews :
Only thé pictures of my reviews are published without my written article. Please check and restore since I publish reviews very often. Please help !!
Thanks and kind regards. Jan Torfs
Hi @De_Rouck_Sidney ,
Thanks for reaching out ot us!
I will forward this information to the responsible team so they can look into it. Thanks for your patience.
Hi @CoryL ,
I understand that this can be frustrating but our teams are doing their best to provide a resolution and I thank you for your patience and understanding on this matter.
As for the Local Guide account, you will still be able to post reviews, however, closing the account won’t affect their public visibility.
We will look into your account again and only reviews that don’t violate our policies will be reinstated.
Hi @HappyWeekendGuys ,
Thank you for reporting this! I will make sure this information reaches the responsible team so they can investigate further.
Hi @Anthony_Bachtiar ,
Thanks for contacting us!
We will check your account and if your review doesn’t violate any of our policies, it will be live again once our investigation is over. Have in mind that this may take some time.
Hi @PatrikChatelain ,
We will check the review and question and if there aren’t any violation, it will be live again as soon as the investigation is over. Thanks for your patience.
Hi @NorbertBo ,
Thanks for reaching out to us!
The responsible teams are currently investigating the roots behind this. Meanwhile, we will check your account and if your reviews don’t violate any of our policies, they will be live again as soon as the investigation is over. Thank you for your patience and understanding regarding this matter.
Hi @Jan-Torfs ,
Thanks for reaching out to us!
I will forward this information to the responsible team so they can look into it. If there aren’t any violations in your reviews, they will be reinstated. Have in mind that this may take some time.
Unpublished reviews.
Since June -July I had written quite a lot of reviews and I added many photos equally… Thé photos were published but thé reviews not. Very frustrating since many people asked me for and couldn’t understand why the reviews were not published. I had no words for them , unfortunately.
Suddenly some 10 days ago around 50 reviews were published all in one time. I thought thé problem was finally solved but now again ,since one week , all of my new reviews face thé same problem as before. I hope I do not have you wait for another 4 months for all of my new reviews to be published ?
I write reviews nearly on a daily basis since 5 years and I never faced this kind of problem…
I am grateful to all of the kind Google Moderators trying to help me and I promise them to continue to act in my country as a running publicity for Google Maps but I please do need their help on this issue.
Thanks so much and kind regards . Jan (Belgium)
Hi @Jan-Torfs ,
I understand this can be frustrating, but you can rest assured that our teams are working on finding a resolution as soon as possible. Thank you for your patience and understanding on this matter.
@Bobiisha please can u check my account again, some reviews came back but now my pictures in my reviews came back comme on what is this game?
Is this ever ending?
I cant keep sending every days messages here 
Hi @De_Rouck_Sidney ,
Can you please elaborate further so I can understand the situation better? You are still missing the photos of your reviews, although they were reinstated?
Hi, @Bobiisha !
Thank you so much for your support – now all my reviews are public.
However, now I have a problem with photos like @De_Rouck_Sidney . I uploaded these photos to reviews that were previously hidden. I see a thumbnails of these photos in my profile, but when I try to view the full version, I see only a black screen. My friends also can’t see these photos on the maps.
