All my Google Maps reviews have disappeared under my account. I noticed this has suspiciously happened at the same time Google has removed following/followers as recently as this week.
I saw other people reporting the same problems and I have done all the usual fixes : deleted my cache; upgraded to the latest iOS; deleted the Google Maps application; rebooted the phone. Nothing works.
It seems the issue is squarely on the Google side and I am the only reporting this : the history of reviews is not accessible (but the reviews are visible publicly), there is no way to see what we done historically. The problem is there is no way of communicating this to Google? Anyone else experiencing the same vanishing issue?
Hi Morten ! Thank you for providing help, I really do not understand what is happening in my profile, but it really seems on Google’s side, I did not modify any settings and from day to the next, my history of reviews disappeared. Please note that I know the reviews are there, I can see them under each business, that’s not the problem. I can see the history of photos, it not the reviews, Google has removed that which is a problem because I cannot access my stats.
Here you go, screenshot of personal content with both options turned on. Please note it is not possible to modify the “restricted profile” button, it automatically sets in this position.
Please be advised that I removed the solution to your topic. Only topics that have absolute answers should have accepted solutions. Please read this article for more information on the topic: How do I mark replies as solutions?
Hello @mortencopenhagen, my iOS version is 18.7 and the Google Maps app version is 25.38.0.8073600390.
Hello @MoniDi , I waited a few days before reporting the issue, I thought initially it might be a glitch. Please note I uploaded the new iOS 18.7 recently.
Please be advised that I will share this issue with the relevant team and I will get back to you if I have any updates. Thank you for providing useful screenshots and information.
Here are 2 additional screenshots that might help identifying the issue. In my GoogleMaps account on desktop, the account shows I “haven’t written any reviews yet” however you can see in the other screenshots that I wrote 264 reviews (and they can be seen publicly under each business).
I also noticed the account is not capturing all pictures under the review, some are there, some are not in the account (but the pictures can be seen publicly under the business). Hope this helps figuring out what is going on…
At this time of the year, I wanted to extend a big thank you to @MortenCopenhagen@MoniDi for the communication, assistance and resolution of this problem - the issue was resolved.
