Hi @devanshukashyap , welcome to Connect, and thanks for the tag, @WilfriedB
First of all we need to understand on point: fake reviews are not only a serious plague, but also a problem for the platforms where the reviews are hosted. In several countries there are laws against fake reviews, because this is a potential damage for both businesses and customers.
For this reason every platform is building AI based filters, to remove every suspected fake reviews.
The filters are obviously not perfect, and for this reason Google Maps provide the possibility to appeal for having the reviews released.
Looking at your profile we can see that actually you have 30 visible reviews, while 35 reviews and all your 6 photos (probably attached to the hidden reviews) are actually not visible.
To check what is not visible you can check your profile on a web browser in Incognito mode.
Obviously we cannot comment on what we cannot see. Regarding what is visible, I personally don’t see any real issue on the visible ones.
A negative review is perfectly fine when it’s proactive, and without personal attacks or an attempt to solve with the reviews situations that should be solved on a different way.
This is quite impossible, unless you mentioned terms like corruption in your review, I say this because terms like that can have a legal implications. On such case the reviews are not posted mostly to protect you.
When a review is reported it is normally analyzed, and it will be taken down only is really found to be against the policies.
My feeling is that most of your reviews were taken down when you were banned. If so, you will have to take actions for releasing them.
You can do this in two ways, but please check the policies first
- The fast way: you can edit your reviews. In this way the reviews will be checked again, and if found to be not violating any policy, will be reposted.
- if the first step doesn’t work it means that probably your account is still have a flag. It happened to me a couple of years ago, and everything I was publishing was immediately taken down. In this case you car submit an appeal for having your reviews checked by a trained operator, and hopefully released.
Please be aware that the check may take time (up to 2 months, in my case). You can find the appeal form at the end of this Official Topic: An update on how we moderate Google Maps reviews
Once you submit your appeal do not modify the hidden reviews. If you do this the date of the review will change, and will appear as more recent than the appeal. So that review will not be checked
You will not receive any feedback or notification from Google, but everything that is found to adhere to the policies wil be released.
Also note that in my case the first appeal was not sufficient to remove the flag on my profile. All the old reviews were published but I was not able to have the new reviews published. After the second appeal everything was fine .
At the end, I want to let you know that, as you are asking about an issue, I am changing the category of your topic to Google Maps tips & tricks - Local Guides Connect, where it fits better