@DeniGu
I hope this message finds you well.
My issue is almost the same as the original poster and I have not been able to get timeline back or any positive responses from either sides.
MY issue started as I got an email that 19th November would be the last day to accept these changes i.e. Review and choose settings,
My app was an outdated one last updated in March 2024 so, till 19th November I had not opened and updated it. The last version was the one which did not have the download to device feature.
On 18th November I had made timeline edits , Using the Web Access of timeline in google chrome and they are also reflected in my Maps activity history.
On 19th November When I updated the app;
- I opened the Maps app After updating the app only, on my main device.
- Opened the Maps App on 19th Nov following the Link in the email to review and choose settings.
- I was shown the option to select an account
- Here I selected my main account which showed timeline Off (no last date when it was on), it has been on since long and I have emails of timeline history. (Monthly/yearly emails of timeline Month in review dating back to May 2017)
- Turning it On gave the 19th November date, and Auto-Delete was shown On here with 3 months selected, which has been off since long and this is well documented in my google account settings. I again set it as don’t auto delete. As per my previous settings.
- After this I saw my previous days and all my visits were lost here, I created a post on Maps Community Support and Here later I also turned on Backup after I saw all my visits had been lost.
- And then I activated Google one membership so I can talk to Google Support to help address and recover my UNJUSTLY DELETED DATA by GOOGLE.
Referring to the takeout on 19th November tombstone file, it showed deletion time and date in PST 4am on 19th November , by this time I had not updated the app or opened the App on an android smartphone to Review and choose settings.
The Activity of Review and Choose settings after the app was updated was carried out much later in the day after more than 10 hours and data deletion was done much earlier as visible in tombstone files.
The Tombstones.csv file in takeouts tell the initial deletion occurred on 19th November, under column
Delete Request Time UTC as
2024-11-19T04:40:48.681Z
Here’s hoping @DeniGu you and others might be able to directly address and tackle it.
Regards!