Cannot put cursor to Text Box while replying using Mobile Browser

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21

You are welcome @VasT

as I said to Atsuko on another post, it appear that the integration with mobiles can be different, depending of the customised version of Android / keyboard app etc. - I am going to tag you in there

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22

Hi @ErmesT , @JanVanHaver the issue should be resolved by now. Can you please check if it continues? As I wasnā€™t able to replicate the issue.

Thank you in advance :).

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23

I cannot confirm @VasT

Here a short video related to the first time I tried to reply.

When I touched the text box, the screen jumped up, like before, so I touched some unwanted command (Cancel) instead. You may see the the Macro button is becoming blue, but I didnā€™t touched it

https://photos.app.goo.gl/2rKVh4whCmVeCny16

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24

Hello @VasT the cursor jumping indeed seems to have improved. Pressing long to bring up the menu containing ā€˜Pasteā€™ is still not working for me, though.

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25

@JanVanHaver and @ErmesT thank you for your feedback.

How about you @SUMEET1 and @NareshDarji ? Are you still facing the same issue?

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26

@VasT No, it is still there. Even photo uploading is not working. Check the video link for better understanding. https://photos.app.goo.gl/WYn2Ad6NaqVrnMWk9

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27

@SUMEET1 , thank you for sharing this video, but what you shared is a video of your Photos. Could you please check it, and send us a video of the issue?

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28

@VasT I have shared the correct video link. I want to tell you that website just show processing but doesnā€™t upload the photos. Check in the video.

29

@SUMEET1 , it seems that slow upload of photos is not associated with the text box jumping issue. It might be your internet connection or the version of your browser. As far as I understand, your issue ceased to exist.

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30

@VasT thanks for telling :slightly_smiling_face:

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31

Currently Iā€™m facing this issue. @VasT

32

Can you please record your screen when the problem occurs @NareshDarji and send it?

33

Hi @JanVanHaver ,

The paste is working for me now. Could you please check it and confirm?

34

Let me check @VasT ā€¦ Performing testā€¦ Yes, indeed it works now :grinning:

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35

Now problem is solved @VasT

Thank you so much.

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36

@NareshDarji and @JanVanHaver , thank you for your efforts to improve continuously Connect. I marked these issues as solved.

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37

Just testing, @VasT

Paste works fine now. Well done

Btw, the text area still moving up when you touch it, trying to put the cursor on a different place.

In any case the cursor remain in position, so we only have to scroll down