Not able to upload 360 Photos in Streetview

[Nikonfotos1]

Ok, I have tried read others advise on what the problem might be, and also what Google has posted. Still I can not upload a 360 photo into Google Streetview, I get the same message each time "Unable to upload 1 360 photo or video". This is a DSLR photo that is on Google Drive and on my phone it is 11.6 MB and 6000 x 2625. It is stitched good and there are no people in the photo.

HELP!!!!

Kevin

[ArielleM_ · Accepted solution]

Hey @Nikonfotos1,

I’m sorry you’ve had issues uploading your latest 360 photos. Let's see if we can do something about this! 

Please ensure that your aspect ratio is set to 2:1 as 6000 x 2625 may prevent you from uploading your 360 photos. Feel free to review this FAQ on importing your photos via the Street View application. 

Should your issue persist, you may respond to this message (be sure to @ me or another moderator) with the type of device you’re using to shoot, along with the device you’re importing through. As a general rule of thumb, make sure you’re running the latest version of the application too.

[Nikonfotos1]

ArielleM,

Once again... Thank you for responding yesterday and you helped me solve the problem. You were right about the aspect ratio and it was my fault that I should have checked it.

It was solved and I was able to upload as you suggested.

Thanks,

Kevin