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Level 7

I can't review

Hello, for the last couple of months I can do all the things a Guide is supossed to buy reviewing and giving stars. It keeps asking for my name in Google an that has already be set for a long while. I am attaching a screenshot (though it is in spanish)

Screenshot_2018-05-08-01-55-55.png

 

Any help would appreciated.

Madrid, España
10 comments

Accepted Solutions
Level 9
Solution

Re: I can't review

@LBujalanceFQ,

Here are two more steps. 

  1. Open settings> account > google> remove>reboot your phone > open play store> login here again, (make sure you've all latest app in phone and updated phone version).
  2. In this step on setting> apps> permissions> turn on all permissions( specially contacts)> reboot it again. 

Let us know if it works. Keep us posted. 

Google Maps and Chrome Product Expert.

Always use @ before name to tag anyone on the Connect.

View solution in original post

Level 8

Re: I can't review

Hi @LBujalanceFQ maybe this can help you out.

 

 Please try the steps mentioned below in a sequence to help resolve the issue:
  • Close the Google Maps app and re-launch it.

  • Sign out and sign back in to Google Maps with the same Google Account.

  • Clear App data:

    • Open your device's Settings app (not the Google Settings app).

    • Touch Apps.

    • Select Google Maps in the list.

    • Touch Clear data.

  • Uninstall and re-install the Google Maps app on your Android device.

Hope this can solve your problem.

Cheers!

Level 9
Solution

Re: I can't review

@LBujalanceFQ,

Here are two more steps. 

  1. Open settings> account > google> remove>reboot your phone > open play store> login here again, (make sure you've all latest app in phone and updated phone version).
  2. In this step on setting> apps> permissions> turn on all permissions( specially contacts)> reboot it again. 

Let us know if it works. Keep us posted. 

Google Maps and Chrome Product Expert.

Always use @ before name to tag anyone on the Connect.
Level 7

Re: I can't review

Hi, 

Thanks, I did everything but unistall (cause it did'n give me the option, since apparently, my phone only allows to "deactivate" the app. I did deactivate it and then updated with the latest version, and it still doesn't work! 

Thanks!

Level 7

Re: I can't review

Thanks for helping, 

I have a problem: I can't remove my Google Account! I have a Samsung A3. I have tried in several ways and there isn't an option to do it. 

Could you help me with that? 

Thanks a lot. 

Laura

Level 7

Re: I can't review

Hi, 

Since I couldn't remove the account, I deactivate Google + and deleted all data. And allowed all permissions. And now it works. 

Thank you for your help. 

Laura

Level 1

Re: I can't review

How did you do that? I have been trying for days.

Level 9

Re: I can't review


@Salahhe wrote:

How did you do that? I have been trying for days.


Follow the instructions provided in solution. Let us if the problem persist. 

@Salahhe

Google Maps and Chrome Product Expert.

Always use @ before name to tag anyone on the Connect.
Level 1

Re: I can't review

Thank you but in my "Settings" there is no "Account", so I can't follow any of that.

Level 9

Re: I can't review

Hi @Salahhe,

Which OS you're using? 

Google Maps and Chrome Product Expert.

Always use @ before name to tag anyone on the Connect.