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Unable to Redeem Google Drive Storage Benefit

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Level 4

Unable to Redeem Google Drive Storage Benefit

I achieved Level 4 before the deadline and my Local Guide Homepage is showing "Free Google Drive Storage" (see screenshot). There is no "Redeem" option. I've checked other threads and the moderator went to private messages for a solution, so I'm not sure how to redeem the Drive storage. Please advise on how to access the benefit. Thanks!

 

Screen Shot 2017-03-19 at 9.41.03 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
Google Moderator
Solution
Accepted by TraciC (Google Moderator)
‎03-20-2017 10:49 AM

Re: Unable to Redeem Google Drive Storage Benefit

Hi @CarterS and @SiddharthP. Our records show you both reached Level 4 after March 17 at 11:59 ET, which is when the Drive benefit promotion ended, per this post. @CarterS The screenshot you shared was of the benefits available to Level 4 Local Guides (and not of what is currently available to you). 

 

65 REPLIES
Level 4

Re: Unable to Redeem Google Drive Storage Benefit

Tagging moderators

 

@TraciC @CorrieD

Level 4

Re: Unable to Redeem Google Drive Storage Benefit


CarterS wrote:

Tagging moderators

 

@TraciC @CorrieD



Iam facing same pro

Google Moderator
Solution
Accepted by TraciC (Google Moderator)
‎03-20-2017 10:49 AM

Re: Unable to Redeem Google Drive Storage Benefit

Hi @CarterS and @SiddharthP. Our records show you both reached Level 4 after March 17 at 11:59 ET, which is when the Drive benefit promotion ended, per this post. @CarterS The screenshot you shared was of the benefits available to Level 4 Local Guides (and not of what is currently available to you). 

 

Level 4

Re: Unable to Redeem Google Drive Storage Benefit

@TraciC I made sure my submissions were in to reach Level 4 before the cutoff. I checked my personal benefits page and the drive storage option was shown. The post states I have 30 days to redeem the storage. Is that still the case? I was under the impression I could reach Level 4 before the deadline and redeem it within 30 days. I've spent a significant amount of time contributing. The storage benefit was something I've been working towards for months. What time do your records show that I reached Level 4?

Google Moderator

Re: Unable to Redeem Google Drive Storage Benefit

[ Edited ]

Hi @CarterS. We usually don't share this sort of information publicly but as you asked, it was on March 18. Had you reached Level 4 by 11pm ET on March 17, per our announcement, we would have awarded you the benefit. 

 

Please remember that some points take up to 24 hours to be awarded and some like edits, must be approved before you receive the points. 

Level 4

Re: Unable to Redeem Google Drive Storage Benefit

Hi @TraciC,

 

I also reached level 4 before the deadline. I have an email from LocalGuides informing me that I reached Level 4. It is postmarked 2:36 pm PDT on March 17.

Please help me claim my Google Drive benefit!

If you wish, I can forward the email. Thank you very much!

Level 4

Re: Unable to Redeem Google Drive Storage Benefit

@TraciC I appreciate you looking into this, but I think there may be an error on Google's end. I had my submissions in before 11pm ET on March 17, per the instructions in the post. My Local Guides Home page showed me having over 200 points (Level 4 requirement) on March 17 before 11pm ET. Does it take longer to process on Google's end? I'm not sure why it would show that I wasn't level 4 until a day later...

 

I was very aware of the deadline and made sure that my Local Guides Home page showed me at Level 4 before that time. I realize I was cutting it close, but using all the information from the aforementioned announcement, I met all the requirements for the extra Drive storage. I don't see anything in the post about leveling up taking extra time to process.

 

Please let me know how we can get this resolved. Thanks again!

Level 4

Re: Unable to Redeem Google Drive Storage Benefit

@TraciC,

Just FYI, that screenshot showing level 4 benefits is only "highlighted" (that is shown in green and not dimmed) when a Local Guide has actually achieved Level 4. 

Level 4

Re: Unable to Redeem Google Drive Storage Benefit

[ Edited ]

@CarolP It looks like this happened to quite a few people that reached Level 4 close to the deadline. I'm hoping it's a technical issue on Google's end that they'll be able to resolve. We worked hard for that extra storage! 

 

And thanks for pointing out the screenshot info! I had it confirming I reached Level 4 before the deadline!