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Level 6

Not Seeing All Reviews

I click on "All Reviews," and it shows me a few. If I close Maps, reopen it, go to the same listing, and click on "All Reviews" again, it will show different reviews.

 
I do not even have to refresh Google Maps. I scroll down to the place where Reviews are listed. I can clearly see at least three different written reviews exist. When I click on "5 reviews," I only see one:
 
Screen Shot 2017-02-24 at 9.43.15 PM.png
 
 
Screen Shot 2017-02-24 at 9.43.45 PM.png
 
Issue on both Samsung Galaxy S5, Android and a Macbook Pro, Chrome.
8 comments
Connect Moderator

Re: Not Seeing All Reviews

@PierceD hi

Give us this place link..  I want to check this.... 

 

u didon't see the option Under all reviews like as see more reviews 

 

 

Level 6

Re: Not Seeing All Reviews

I gave this link and many other links in the thread. Again, it is not just this one place. I show the screenshots as an example of what it looks like.

 

No, each of these places show a lower number of reviews than they indicate exist, even when I click "All Reviews," or "More Reviews," when either of those buttons are available. (They are not always there.)

Level 6

Re: Not Seeing All Reviews

My bad. I confused this thread for the same one in the Google Maps Help Forum. I posted links there in response to the same request.

 

Here they are:

 

This is the one I got the screenshots from: the Ocala Women's Center

 
 
The issue really is common enough to find them just clicking around. If a place has only a few reviews (meaning not so many that it is cumbersome to count to check whether I am seeing all of them) I can tell it is happening often enough:

 

Says 19 reviews, quotes from 3, only shows 3 (different ones) in "All Reviews"
Advance Auto Parts
http://maps.google.com/?cid=16997559328469502284&hl=en&gl=us

 

Says 5 reviews, shows none
Walgreens
http://maps.google.com/?cid=8626964122057329952&hl=en&gl=us

 

Says 21 reviews, quotes from 3,shows only one (different from quoted)
Rutabagas Etc.
https://goo.gl/maps/6y3QBg5HF4z

 

Says 19, shows 3
Citrus Center
http://maps.google.com/?cid=9445758163665922430&hl=en&gl=us

 

One example of it working correctly:

Says 6 reviews, shows all 6, includes the review that is just a rating
Dunnellon Public Library
http://maps.google.com/?cid=17257257659077218541&hl=en&gl=us

Level 9
Level 9

Re: Not Seeing All Reviews

I'm seeing the correct number of stated reviews on all these eg here are the five for Walgreens

 
Pete B
2 weeks ago -
★★★★★ Store is nice and clean and well stock but prices on meds was higher than both Walmart and CVS.

Helpful?
Jonathan Cabral
5 months ago -
★★★★★ Number 1 guide . Clean and prices not bad.. Redbox in parking lot as well
1
Adam Kucharski
3 weeks ago -
★★★★★
Charlie Childes
a year ago -
★★★★★
Alexander Atkins
2 years ago -
★★★★★

 

Here's a screenshot for the same Walgreens. It only shows 4 but that's my screen size, all 5 are there

Screenshot 2017-03-04 at 17.49.16.png

Level 6

Re: Not Seeing All Reviews

That is certainly good information, though it hardly addresses, let alone resolves, my problem.

 

As suggested by someone else, I tried looking at the links from a new Incognito window, and sure enough, I did not face the issue there.

 

I double checked from a non-Incognito window, and I still see the issue there.
 
It must be something with my Google account then, no?
Level 9
Level 9

Re: Not Seeing All Reviews


@PierceD wrote:

 

It must be something with my Google account then, no?

Maybe, though perhaps something to do with browser/settings/extensions, which one do you use, have you tried others and had the same experience?

Level 6

Re: Not Seeing All Reviews

I use Google Chrome on a MacBook Pro (with a bunch of extensions), but I have also experienced the same issue with my Google Maps app on Android, Samsung Galaxy S5...

Level 6

Re: Not Seeing All Reviews

The folk form the other thread seemed to resolve this on the back end. Not sure how they did it.