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Fake reviews and hateful / threatening language from Google Guide User

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PeterH Level 3
Level 3

Fake reviews and hateful / threatening language from Google Guide User

I have found a Google Guide who's reviews are not only fake but his language is both threatening and hostile with unfounded accusations against companies. 

I'd like to report this to you guys to deal with. @TraciC

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1 ACCEPTED SOLUTION

Accepted Solutions
Google Moderator
Google Moderator
Solution

Re: Fake reviews and hateful / threatening language from Google Guide User

Hi @PeterH. If you find a review or photo that you think violates our policies, you can use the 'flag as inappropriate' icon next to the contribution. A team of specialists will then check if it violates any of our policies (https://goo.gl/dsVNTC, https://goo.gl/G87xzJ) and will take appropriate action. The review sometimes takes time as the team is careful to only remove content that violate policy.

If you've found a specific Local Guide with activity you think violates Google Maps' policies or the Local Guides program rules, let us know here in Connect (but don't share that person's information publicly) and we'll reach out to you via private message with instructions on how to share that information with the Local Guides team to share with the specialists for review. Please note that we'll never be able to share the specialists' decision as we respect everyone's privacy.

 

@LucioV We do try our best to see all posts (usually all we're tagged in are seen) but always best to tag a Google moderator

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
19 REPLIES
LucioV Level 9
Level 9

Re: Fake reviews and hateful / threatening language from Google Guide User

You will be contacted by Google Moderators for reporting this user, meanwhile you can try also to report the review(s) you find that are not following the reviews guidelines.

Google Moderator
Google Moderator
Solution

Re: Fake reviews and hateful / threatening language from Google Guide User

Hi @PeterH. If you find a review or photo that you think violates our policies, you can use the 'flag as inappropriate' icon next to the contribution. A team of specialists will then check if it violates any of our policies (https://goo.gl/dsVNTC, https://goo.gl/G87xzJ) and will take appropriate action. The review sometimes takes time as the team is careful to only remove content that violate policy.

If you've found a specific Local Guide with activity you think violates Google Maps' policies or the Local Guides program rules, let us know here in Connect (but don't share that person's information publicly) and we'll reach out to you via private message with instructions on how to share that information with the Local Guides team to share with the specialists for review. Please note that we'll never be able to share the specialists' decision as we respect everyone's privacy.

 

@LucioV We do try our best to see all posts (usually all we're tagged in are seen) but always best to tag a Google moderator

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
Google Moderator
Google Moderator

Re: Fake reviews and hateful / threatening language from Google Guide User

P.S. I've already responded to @PeterH on another thread. Peter, I recommend posting just once to help keep Connect organized. Someone will help you, promise! 

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
PeterH Level 3
Level 3

Re: Fake reviews and hateful / threatening language from Google Guide User

The reason why I posted multiple times is because I still havent had anyone priv message me about this but I have had autoresponses saying "if you want to report then get a mod to priv message you" even though I clearly said I didnt want to flag ONE review but I want to report a reviewer....

 

From my perspective it isn't in my interest to spend hours trying to report something while wading through endless forums and auto generated responses... 


Here's an excerpt from a review.... and there are over 70 more like this that the person has posted.... discrediting insurance companies, law firms, some a threatening and most abusive... Happy to just leave things and not even worry about it but I thought maybe this wasnt the kind of stuff google would want to be associated with?

 

<REDACTED>

 

PeterH Level 3
Level 3

Re: Fake reviews and hateful / threatening language from Google Guide User

Thank you! 

LucioV Level 9
Level 9

Re: Fake reviews and hateful / threatening language from Google Guide User

@PeterH here i think you will never find "automated responses"; anyone try to do it's best to be helpful ;)

I'm also struggling with spammers...

Zeds Level 5
Level 5

Re: Fake reviews and hateful / threatening language from Google Guide User

@PeterH,

That is disgusting but not totally surprising mate.I ran into some terrible racist chants on Google maps reviews not long ago about American Red Indians who live near a new casino site in southern California.There were a stack of really bad racist reviews.I have also seen racist reviews posted on Google maps back in my home town Brisbane,Australia about the local aborigines hanging out at certain pubs.I have flagged them whenever I spot them but I have no idea if they were removed.Such is life!

 

Cheers,

Zed star.

 

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PeterH Level 3
Level 3

Re: Fake reviews and hateful / threatening language from Google Guide User

Good to know I am not the only one struggling with it. Really keen to ensure there is a more easy system to get things like this taken down and to be able to report guides rather than just "Flag" reviews.... Or the Guide system as a whole will lose credibility due to a few bad apples. 

 

70 odd reviews like this, I'm actually at the point where I am worried this person may cause hostile actions towards these companies. I'd hate to see a physical repercussion from this individual in the wake of these reviews and feel like I knew about it, and did nothing to stop it. 

 

Zeds Level 5
Level 5

Re: Fake reviews and hateful / threatening language from Google Guide User

@PeterH,

With all due respect I don't struggle with it mate.....I just deal with it and move on.This sort of thing is still everywhere..on the streets in our faces and wherever there are forums that haters can hide behind.I'm sure Google maps is even more upset about such things than you are but they are smart enough to work out a universal solution eventually.

May the google be with you.

 

Cheers,

Zed star.

 

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