12-10-2018 11:19 PM - last edited on 10-21-2019 01:56 AM by Ivi_Ge
I currently have 707 photos and 93 reviews uploaded on my profile but when I look at my public profile on my wife's phone, it only shows 608 photos and 91 reviews uploaded (See Photos Below). Anyone know why there would be a discrepancy here? I have looked on other people's phones and the numbers are different there too, so I am trying to understand why? The points total is the same across the board though.
Screenshots [Redacted]
Thanks and happy contributing!!
Will
12-11-2018 04:05 AM - edited 02-15-2019 03:10 AM
SolutionHello @WillHarrison,
Welcome to Connect!
Thanks for reaching out. You can check if all of your photos are made public. If some of them are marked as private they cannot be visible.
As @StephenAbraham mentioned, the reviews that don't follow the program policies are marked private as well.
I hope that you will find this information useful!
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!
12-11-2018 12:49 AM
@WillHarrison Google uses a variety of information, some automated and some manual, to determine if a review or photo follows the Maps user contributed content policies. Reviews that don't follow the policies are marked private; reviews are not deleted however. When this happens, it won't be shown publicly.
The other link to that could be useful will the the Local Guides program rules.
12-11-2018 02:55 AM
It needs some time to refresh
12-11-2018 04:05 AM - edited 02-15-2019 03:10 AM
SolutionHello @WillHarrison,
Welcome to Connect!
Thanks for reaching out. You can check if all of your photos are made public. If some of them are marked as private they cannot be visible.
As @StephenAbraham mentioned, the reviews that don't follow the program policies are marked private as well.
I hope that you will find this information useful!
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!
12-11-2018 12:12 PM
Thanks everyone for the replies and for the warm welcomes to Connect! I will check to see what photos made it public. I realized too that the 707 photos I had posted also included video count (see below).
10-19-2019 02:24 AM - last edited on 10-21-2019 01:41 AM by Ivi_Ge
@Ivi_Ge @WillHarrison @StephenAbraham Why there is difference in points in local guide preference page and Google maps app. And the differe is increasing every time I upload something.
Photo [ Redacted ]
10-21-2019 01:43 AM
Hello @somaniakshay5, thank you for reaching out to us.
Please bear in mind, that sometimes it takes time for the points to be updated and synchronized. I removed the screenshots from your post, because there is a private information on them. We do not encourage Local Guides to share private information publicly on Connect in order to protect yours and other users' privacy and safety.
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!
10-21-2019 06:38 AM
Thanks for replying @Ivi_Ge . It has been 2 days and it is not updated yet. And I also observed this before also and I thought there is some technical defect and it will updated but it is not.
10-21-2019 08:37 AM
Hello @somaniakshay5, thank you for flagging this. We are going to investigate it internally and when we have more information, we will contact you again.
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!
10-21-2019 08:54 AM
Thanks for replying @Ivi_Ge . Please let me know as soon as possible.