09-21-2018 02:38 PM
Hi, honestly I'm.going to just give up. I'm frustrated to no end. I siffer from debilitating anxiety and have to take a handfull of tranquilizers each day. It's been like 6 weeks I've been trying to reset my password.
I was just hoping someone who actually worked for Google might help me get my password reset. I've been through every step a dozen times at least.
I'm not so concerned about Google changing the procedure. I am really just looking for someone who cares enough to actually help.
I have yet to find that.
I can appreciate that this may not be the place to bring this up, but it was kind of a last, blind leap.
I use my gmail everyday because it is synched. I'm a Google guide because it is synched.
I'm trying to start selling my art because I'm on disability now...so I can't just set up a new account. Everything would have to be changed.
I gave up being mad 3 weeks ago. I'm just seriously disappointed that someone researched me and could not verify I'm me.
1) Same cell provider as when set up
2) Same address as home since account was set up.
3) my zip code is right in my email address
The only difference is I got rid of my cheapo galaxy prime and got a oneplus one. I use it to do photo manipulation art
Thank you for your suggestions, but I have tried them all....
If you know someone who works for Google that wouldn't mind helping me I would appreciate a referal to them.
Thanks though for deleting my email address off the posts.
Have a good one man.
09-23-2018 05:01 AM
Hi @JohnMorgan - Have you tried bringing up the issue in the Gmail Help Forum? The forum is monitored by Gmail Top Contributors and Product Specialists that will be able to assist you better regarding this issue. You can find the link below:
09-25-2018 02:13 AM
Hey @JohnMorgan,
I will see what we can do internally and get back to you.