Still Missing 1TB of Storage Credit / How Do I get Before the End of November ?

[BenF]

Still Missing 1TB of Storage Credit / How Do I get Before the End of November ?

[LucioV]

Sorry @BenF 1Tb perk was for all level 4 guides before june, and the redeem link sent via email was intended to be used within 30 days.

So, maybe you can still get the new perk, 100 Gb for 1 year, but you still check with @TraciC or @Corrie

[TraciC · Accepted solution]

Hi @BenF. I briefly looked into your account and it looks like you require assistance from the team to troubleshoot a few private details. Someone will be in touch via email. Thank you!

[BenF]

I still can't get 100 Gb for 1 year.

Can you help me check it, thanks.

[BenF]

I still can't get 100 Gb for 1 year.

Can you help me check it, thanks.

[AneuryR]

 I have the same issue... I don't get the free space... Can I get help...?

[smkabrah]

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@TraciC wrote:

Hi @BenF. I briefly looked into your account and it looks like you require assistance from the team to troubleshoot a few private details. Someone will be in touch via email. Thank you!

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Hi @TraciC,

can you look into my account, I have the same issue and can not access Google benefits

[TraciC]

@smkabrah A member of the team will be in touch with you privately via email.

@BenF I did not see your response as I was not tagged, so apologies for the delay. I looked into your account and a member of the team was in touch with you via email on November 7, 2016  referring you to the email you received/your Local Guides home to redeem you Drive storage. We are unable to troubleshoot inquiries when it's been longer than 30 days since reaching Level 4.

@AneuryR I also did not see your response as I was not tagged, so apologies for the delay. It looks like you reached Level 4 back in November and received your code then. We are unable to assist as we can only troubleshoot inquiries within the first 30 days of reaching Level 4. 

[BenF]

Hi @TraciC 

I clicked on the link and redeemed when I received an email, but I did not respond at all. Please confirm the level and authority of my account, and whether the redemption page is normal.