11-29-2017 04:10 PM - last edited on 03-19-2018 05:51 PM by GusMoreira
Have you ever come across a place on Google Maps that doesn’t really exist? How about a place with incorrect details that look suspicious? These edits violate the Google My Business guidelines and Local Guides guidelines, and they’re considered fraud.
People post fraud on Google Maps for the sake of profit-generating scams, which hurt legitimate businesses and make Maps less useful for everyone. You can help fight spam by reporting violations.
.:: How do I identify fraud on Google Maps? Look for the following.
.::How do I report fraud on Google Maps?
.::Reporting a Local Guide
If you've found a Local Guide contributing content or behaving in a way that seems to violate our policies or Local Guides program rules, let us know here on Connect—but be sure not to share that person's information publicly. Create a post about the issue and tag a Google Moderator. The team will reach out to you via private message with instructions on how to proceed further.
03-20-2017 03:03 PM
I have found a Google Guide who's reviews are not only fake but his language is both threatening and hostile with unfounded accusations against companies.
I'd like to report this to you guys to deal with. @TraciC
03-20-2017 03:10 PM
03-20-2017 03:19 PM
Hi @PeterH. If you find a review or photo that you think violates our policies, you can use the 'flag as inappropriate' icon next to the contribution. A team of specialists will then check if it violates any of our policies (https://goo.gl/dsVNTC, https://goo.gl/G87xzJ) and will take appropriate action. The review sometimes takes time as the team is careful to only remove content that violate policy.
If you've found a specific Local Guide with activity you think violates Google Maps' policies or the Local Guides program rules, let us know here in Connect (but don't share that person's information publicly) and we'll reach out to you via private message with instructions on how to share that information with the Local Guides team to share with the specialists for review. Please note that we'll never be able to share the specialists' decision as we respect everyone's privacy.
03-20-2017 03:20 PM
P.S. I've already responded to @PeterH on another thread. Peter, I recommend posting just once to help keep Connect organized. Someone will help you, promise!
03-20-2017 03:40 PM - last edited on 03-22-2017 05:37 PM by TraciC
The reason why I posted multiple times is because I still havent had anyone priv message me about this but I have had autoresponses saying "if you want to report then get a mod to priv message you" even though I clearly said I didnt want to flag ONE review but I want to report a reviewer....
From my perspective it isn't in my interest to spend hours trying to report something while wading through endless forums and auto generated responses...
Here's an excerpt from a review.... and there are over 70 more like this that the person has posted.... discrediting insurance companies, law firms, some a threatening and most abusive... Happy to just leave things and not even worry about it but I thought maybe this wasnt the kind of stuff google would want to be associated with?
03-20-2017 05:27 PM
03-20-2017 05:39 PM
That is disgusting but not totally surprising mate.I ran into some terrible racist chants on Google maps reviews not long ago about American Red Indians who live near a new casino site in southern California.There were a stack of really bad racist reviews.I have also seen racist reviews posted on Google maps back in my home town Brisbane,Australia about the local aborigines hanging out at certain pubs.I have flagged them whenever I spot them but I have no idea if they were removed.Such is life!
03-20-2017 05:46 PM
Good to know I am not the only one struggling with it. Really keen to ensure there is a more easy system to get things like this taken down and to be able to report guides rather than just "Flag" reviews.... Or the Guide system as a whole will lose credibility due to a few bad apples.
70 odd reviews like this, I'm actually at the point where I am worried this person may cause hostile actions towards these companies. I'd hate to see a physical repercussion from this individual in the wake of these reviews and feel like I knew about it, and did nothing to stop it.