Hijacked listing, help me fix it please

[JanineAS]

I have been trying to fix a hijacked listed for ages. The listing was for a food hall, and had good reviews and a good rating. A painting place that opened in the same complex has hijacked (accidentally, or deliberately) the listing. Now there are a few reviews for the painting place too, and there is no listing for the food hall. The food hall deserves it's listing and reviews back. I have tried and tried to fix it but the changes don't get accepted. Help please. How do I get this fixed?

This is the listing: https://goo.gl/maps/fHpVPKV9vEG2

It was and should be for Cambridge Forum. 

[PaulPavlinovich]

I would suggest it may have been deliberate @JanineAS since that business has been claimed and likely had the changes done via GMB which makes it hard for Local Guides to fix it.

@BruceDM this looks like one of those juicy ones you like to investigate.

Regards Paul

[StephenAbraham]

@JanineAS Just adding to Paul's reply, I was just looking at the area, there's a listing for an International Food Court https://goo.gl/maps/R3AK7SNL2CK2, possibly representing the previous Food Hall you are mentioning about.

You may want to try to report it in the GMB forum, under the Spam and Policy board here

https://www.en.advertisercommunity.com/t5/Spam-Policy/bd-p/Spam_and_Policy

In the mean time, if you find useful, do support this Report Hijack feature in Idea Exchange here https://www.localguidesconnect.com/t5/All-Ideas/Report-Hijack-feature-in-Maps/idi-p/1122215

[JanineAS]

Thanks @StephenAbraham, I have reported it in the GMB forum you linked. I have upvoted your hijack feature idea, it needs a solution.

That is indeed a new listing for the International Food Court, someone else must have noticed there was not a listing for the food hall anymore and created a new one. I still hope the other listing and its reviews can be recovered, and then merged with the new listing.

[BruceDM]

Thanks for flagging @PaulPavlinovich

@JanineAS - We'll have this issue escalated. Perhaps the old location has been accidentally (or not) merged with the painting business, and now the new food court listing needs to be merged with the old one. 

We'll take a look! 

[JanineAS]

Thank you!