12-06-2018 09:44 AM - last edited on 12-07-2018 02:50 AM by Ivi_Ge
I'm the Google Business administrator of a small business in Austria, a gym, and today I noticed a 3* (three star) review on the Google Business I moderate. The name of the person is not typical for the region so I started digging a bit deeper. After visiting the Google Local Guide profile of this person I noticed that he gave all over Europe three star reviews to all sorts of businesses in a very short time span (the last day / hours). We talk about a huge amount of ~2100 reviews. The company I'm representing is relatively small and it relates on long term customers and many of them are directly known by the owner. Also based on the category of the business it's impossible to consume the services on a one time base. This is clearly a fake review and he did it many many times.
The user gave in the last hours a few hundreds or thousand reviews on all sorts of business which are scattered around Europe (Sweden to Serbia). It's even impossible for him that he visited all of them or consumed their services. Furthermore it's more unlikely, I would even say impossible that he did a workout in the business I administrate. He just gives 3 star review everywhere and doesn't leave any comment or text. He is obviously collecting points for Local Guides and based on my findings and this post this behaviour I against the guidelines of Google. Also this pollutes hundred / thousands of businesses with fake reviews and deteriorates the rating of businesses.
I hope this is the right place to report this issue. I also hope I didn't miss anything that is relevant for solving the problem and removal of the fake user or the reviews he left all over Europe. Is this even the right place to report this kind of issues? I didn't find a better place to report these kind of problems. Except marking the review as spam directly in Google Business which doesn't allow any comment or further information to be attached in the report. I hope someone can escalate the behaviour of that person because such a practise is annoying and harmful.
[Private information - Redacted]