08-20-2018 12:30 AM - edited 08-20-2018 01:55 AM
Private message is marked 'unread' even after I had read it several times.
08-20-2018 03:00 AM
SolutionDid you opened the message, or you read it on the preview? When you click on your notification, the "incoming messages" page is opened. If the message is short, you may read it without opening, but the status will remain "unread".
Please click on the title of the message to open it.
Please let me have your feedback
Thank you
Ermes
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08-20-2018 03:00 AM
SolutionDid you opened the message, or you read it on the preview? When you click on your notification, the "incoming messages" page is opened. If the message is short, you may read it without opening, but the status will remain "unread".
Please click on the title of the message to open it.
Please let me have your feedback
Thank you
Ermes
Explore Accessible Life in Google Earth - The program is now Public for Everyone to contribute
Read before posting: Need Help? - Help Us to Help You | A Reflection on "Original Content" - What if this Photo ... is Yours?
Join Us: #LocalGuidesCleanTheWorld | Waste Report #onGoogleMaps
Love the Planet: A Rose for the Planet | Accessible Life at Connect Live 2019
Helping People: Maps of earthquake in Italy | Mapping in Emergency area
08-20-2018 03:02 AM - edited 08-20-2018 03:02 AM
@bhasibahuleyan unfortunately I am not looking at your screen to know exactly what the issue is, and you should not share screenshot of a private message screen here either (for privacy reasons).
So, this is what I am suspecting. When you click your profile picture, and then click the envelope to open up the main messages page, you can see/read a list of all the messages you received. That doesn't actually tell the system you have read the message.
You will need to click on the title of each message to open up each message to tell the system you have read it. The title is the line just under the username of each sender. Click and open each message and you should find that the message has been read. You will need to do for each message received.
Let me know if this solves the issue.
** Updated.. looks like @ErmesT has faster typing skills than me. 🙂
08-20-2018 04:41 AM