Hello everyone,
We've received a number of posts about your impact badges not updating and or the counts fluctuating or remaining frozen in place. I'd like to let you know that we are taking a look at this issue and all updates will be posted here. I have merged multiple conversations around the issue into this thread so please stay tuned for further updates.
UPDATE: 2/02/18
A fix has recently been pushed to the community, with all view counts and badges expected to update by 2/5. Please note that your photo counts on badges and your photo counts in "My contributions" do not sync exactly and this is because Local Guides data syncs separately from Google Maps in the cloud. So you will always be a nominal difference but if you are still noticing issues with your badge updates, please write a post here and tag a moderator so we can continue to monitor. Thank you all for your patience!
UPDATE: 1/25/18
We are still investigating the issue and we thank you for your patience. Please continue to contribute as you normally would and your counts should revert to their proper totals once the issue is solved. Some of you have also noted discrepancy in your email counts vs your contribution counts. The reason the discrepancy is showing is because our emails will record all contributions you have uploaded, including private items (contributions you have added to Maps that might be marked private due to potential violations of Google Maps contributed policy). Your badge counts on the web (or mobile) reflect the counts of your viewable (non-private) content.
This is something we're also investigating at as we look to make points and counts consistent across all platforms.
I am not available to respond on the weekend
2022
