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BenKlein
Level 9
Level 9
‎09-15-2016 02:54 PM

‎09-15-2016 02:54 PM

Lost Points

Feedback: I lost 100 points (taking me from level 4 to level 3 though I still have the level 4 credit). I have no idea why the points are lost. I can't seem to find an area where people have deleted locations I reviewed, nor can I see edits that would remove points. I am unsure of how to proceed? Is there an appeal? I am not looking forward to finding another 100 places to review on top of my current goal of reaching level 5 by the end of the year. 

 

Feature: A points tracker, that gives me the a list of all points added and removed so I can actually see what I have gotten points for or had removed. 

Vancouver, BC, Canada
Reply 21
21 comments

Accepted Solutions
TraciC
Googler
Googler
‎09-20-2016 01:25 PM

‎09-20-2016 01:25 PM

Solution

Re: Lost Points

Hi everyone. I just posted an update about those who may be seeing a loss of points. Please see this post which will be updated once the bug is resolved. Thank you!


Note: Due to the volume of private messages Googlers receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!.

View solution in original post

Reply
ChristopheG
Level 5
Level 5
‎09-15-2016 03:30 PM

‎09-15-2016 03:30 PM

Re: Lost Points

The same for me. I lost all my points linked to Added and Edited Places. Is that the case for you also ?

Reply
CarlosDCA
Level 6
Level 6
‎09-17-2016 05:06 AM

‎09-17-2016 05:06 AM

Re: Lost Points

the same for me too... 😞

Reply
rtsayles
Level 8
Level 8
‎09-17-2016 05:17 AM

‎09-17-2016 05:17 AM

Re: Lost Points

@BenKlein @CarlosDCA @ChristopheG I've heard from others that the issue has been fixed?  Have you check your profile recently? Happy Guiding (smiles)!

 

Robby

Robby Sayles
Reply
CarlosDCA
Level 6
Level 6
‎09-17-2016 05:55 AM

‎09-17-2016 05:55 AM

Re: Lost Points

Yes, right now i still have my points gone...

Reply
JohnR
Level 5
Level 5
‎09-17-2016 06:57 AM

‎09-17-2016 06:57 AM

Re: Lost Points

Same here I lost almost a 100 points as well mostly reviews looks like, sometime in the last week or so? I know I didnt violate any policies, while I lve being a Local Guide I dont want to continue putting in the work if it will just dissappear...

Any feedback or resolution would be appreciate

Reply
JohnR
Level 5
Level 5
‎09-17-2016 06:58 AM

‎09-17-2016 06:58 AM

Re: Lost Points

Same here I lost almost a 100 points as well mostly reviews looks like, sometime in the last week or so? I know I didnt violate any policies, while I lve being a Local Guide I dont want to continue putting in the work if it will just dissappear...

Any feedback or resolution would be appreciate

Reply
rtsayles
Level 8
Level 8
‎09-17-2016 07:03 AM

‎09-17-2016 07:03 AM - edited ‎09-17-2016 07:04 AM

Re: Lost Points

Hi @CarlosDCA @JohnR, I would give it a few days to see what transpire.  Many are reporting the issue resolved, according to this POST.  If not, in this post, you can get some guidance on how to proceed to get assistance from the Local Guide Team.

 

Robby

Robby Sayles
Reply
ChristopheG
Level 5
Level 5
‎09-18-2016 01:19 AM

‎09-18-2016 01:19 AM

Re: Lost Points

I have my points back in the account ... Of course impossible to count if correct ...

Reply
MahabubMunna
Level 10
Level 10
‎09-18-2016 02:27 AM

‎09-18-2016 02:27 AM

Re: Lost Points

@BenKlein not only you almost all LG member lost average 100 point . i think they update something . already so many people post this problem they .Hope  They ASAP solve this  

Mahabub Hasan
Reply