05-06-2018 12:48 AM
At this morning 7.15 am ( indonesia midle time) , I got shocked, I found my account banned, i cannt access connect.
So i try to find my fool, what's happened ?
I throw my questions to some one and my fellows send to me questions back.
What are you doing before ?
I confused how to reply the questions, becouse i never break any rules of forum connect.
I opened my contribution at google map, i have my all badge contributions in map. google.
So i just let the time run, and after fiew hours (about 2 hours), I try to login back to my account, and finally i have my account back to normal.
If that happen again and if google local guides connect care with us,
will local giides connect sent us notification through email ?
Cc. @TraciC
Thanks
05-06-2018 04:06 AM
SolutionHi @Icok,
As per this pinned post,
@GusMoreira wrote:
Usually, we can’t let you know if you’ve violated a policy before you’re banned, though we’ll try our best to get in touch if you’re a very active contributor on Connect. If you’ve already been banned, in most cases we can’t provide details about why you were removed from the program.
If you think you may have been wrongfully removed from the program and your account hasn’t been reinstated for more than 10 days, don’t create a new account to post on Connect (since that’s against our program rules, too). Mention @localguides on Twitter or write on our Facebook wall letting us know you've been banned and we will follow up with you over private message.
I hope this post will answer your every question.
05-06-2018 04:06 AM
SolutionHi @Icok,
As per this pinned post,
@GusMoreira wrote:
Usually, we can’t let you know if you’ve violated a policy before you’re banned, though we’ll try our best to get in touch if you’re a very active contributor on Connect. If you’ve already been banned, in most cases we can’t provide details about why you were removed from the program.
If you think you may have been wrongfully removed from the program and your account hasn’t been reinstated for more than 10 days, don’t create a new account to post on Connect (since that’s against our program rules, too). Mention @localguides on Twitter or write on our Facebook wall letting us know you've been banned and we will follow up with you over private message.
I hope this post will answer your every question.
05-07-2018 04:42 AM
Hi, @Icok
I see @deepakjhic already shown the post with the indications on how to highlight the situation to the team.
Fortunately in your case it was only some temporary glitch in the database, or some wrong information on your cache. It happened to me too, so I can understand your feelings
Ermes
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05-07-2018 11:50 AM
Thanks for show me the quote @deepakjhic .
Hi @ErmesT i got your point.. its not only me facing this case.. thanks for reply my thread.
05-07-2018 04:36 PM
Thank you so much! @ErmesT and @deepakjhic
Hello @Icok, your account seem fine - it is not banned. As @ermest (thank you!) mentioned, it was probably a temporary glitch. If you can't access to your account again (but I hope this won't happen again), please follow the instruction in the post that @deepakjhic (thank you!) shared with you. Sorry for the trouble, but I'm glad you are here on Connect. Enjoy!
05-08-2018 09:58 AM