Google Map logic on editing POI

[Brett]

Its really hard to understand how Google decide people editing the POI on Google Map. 
For example, someone changed the name of a shopping mall to a shop.  However, this mall is actually one of the most popular shopping mall in Hong Kong with over 1800 reviews.  I tried to change it back to normal, but my edit is "Not Applied".  

I wonder how Google Map decide who can edit the places, and why some people can spam it so easily?

Besides, I really hope this POI resume to normal, any help from @Corrie?  This shopping mall is called "Harbour City".

https://www.google.com/maps/place/Claudie+Pierlot/@22.2947584,114.1658908,18.29z/data=!4m11!1m5!8m4!...

[davidcox]

The changes take time. Some of the feedback from the guides program helps in this process. They want to stay as accurate as possible so use a sort of crowdsourcing to get the information right. The system uses a lot of signals to gain confidence in the information, not just a single edit. Especially in malls, there are a lot of locations inside the mall. If I were to approach it I would go to the mall management office and photograph the logo and official name on the entrance to the office and then some shots of the mall signage so anyone trying to verify it can see the proof when they try and 

[Brett]

@davidcox, you are correct in some point.

If you know more about Google, you should know how Google trusted on Wikipedia.  And this shopping mall POI even with a wiki page correctly mapped with it, you don't feel surprise why still allow someone edit / spam it?

One more, this POI actually even with Google's Street View See inside!

[tuanlinh]

okay. thanks

[YK1001]

Hi @Brett,

Corrie is no longer on the Local Guides team.  Please see this  Meet the Google Moderators regarding which Google Moderators we should mention.

@GusMoreira should be able to give us advice on this case: a Mall is renamed to one of its shop.

[Brett]

Thanks @YK1001, don't you feel suprised for a hugh shopping mall like Harbour City can be changed its name that easy?

[davidcox]

@Brett  Yes I agree it is nuts. I wonder if the mall owner sees it?

[YK1001]

I have no words for the approval process and logic.  There is not much details disclosed to us and it is just only my guess anyway.

[GusMoreira · Accepted solution]

Hi guys, we are investigating the issue and will revert to the original name.

[Brett]

@GusMoreira, thanks for that, I major shopping mall can be easily changed really confused many people.  And this case is not a individual case, how should I report more case like this?