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Quality Reviews Meter

QReview.png

 

 

As we are advocating Quality content, my main focus on Google Maps and LocalGuides program has always been quality and comprehensive reviews. 

Here's an Idea to prevent Fake/obnoxious/sub-standard reviews & also a strategy to present them in a more comprehensive way on Google Maps.

 

Possible Scenario:

  • Sometimes, local guides copy/paste the same review just to get points
  • Sometimes, the reviews are inappropriate and just a bunch of characters. Again, intended to gain extra points
  • Sometimes, local guides just go to random places (places they have never been before) and hit stars to get points.
  • As mentioned above, most of the local guides just right reviews about any place to get a point

Solution:

Quality Review Meter

  • There should be a quality review rating system other than just likes.
  • g. if a local guide reviews a restaurant, The review must present options like
    • Food Quality
    • Menu
    • Price
    • Ambiance
    • Quality of Service etc
  • g. if a local guide reviews a shopping mall, the review must present options like
    • Parking
    • Wheel chair accessible parking
    • Facilities
    • Brands, etc
  • That way, when general public will see a review of a place, we can have a top bar that will give the featured highlights of that place (e.g. the ones discussed above). The user can then scroll down and continue reading reviews.
  • That would be beneficial for both, the general public and the local guide as well
    • For general public, they will get a bird’s eye view on a certain facility and see the ratings based on featured highlights other than just stars. They can then read the reviews
    • For a Local guide, it will take great effort, passion and honesty to write a review and eventually fake reviewers won’t stand a chance
    • Also, other local guides can then rank reviews of a fellow local guide based on authenticity, completeness of information and other factors discussed above. This will help Google moderators to see which local guide is actually working actively and passionately in his/her community.
    • If in future, Google decides local community moderators on Google Maps (just as we have on Local Guides Connect), it will become very easy to pick up the good guys

 

80 Comments
Anonymous
Not applicable

Is it possible for Google to give more point for quality reviews written by Local Guides? 

Level 6

Local guide gives tourist/adventurer the idea of the certain place including cost of food/fare/accommodation. It would be nice if the review page have options to add pricing range.

Level 6

I definitely agree with your suggestion, and I further propose reducing the number of points for inaccurate updates, especially if there is a pattern of poor updates.

Former Google Contributor

Thank you for your suggestion, @Anonymous. Your post is getting merged with Quality Reviews Meter as it is on the same subject and also to avoid unwanted clutter. You can continue discussing there which are the best methods to keep the reviews on Google Maps in good quality.

Due to the volume of private messages Googlers receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!
Anonymous
Not applicable

Ok thank you very much @IrrPavlova

Level 8
  1. Dear Google Local Guides,

I often have seen that the reviews posted for many places are abrupt , incomplete and doesn't capture the true essence and details  of the place ..

I also have seen the reviews dosen't contain the real and complete opinion of the reviewer.

 

Hence my idea is every review has be structured which can be predefined fields to fill like below ... assuming if it is a restuarant you have visited and you would like to write a review...

1st Field : how was ease of getting a table / Waiting time / prior booking need etc

2nd field: The Overall Ambience/ Lighting / Ac Non Ac / Ventilation/ cleanlineas 

 

3rd Field : Speed of service / Staff behaviour/ 

 

4th field : Quality of food / Taste / Variety/ Specialty etc

 

5th field: Overall experience / special mentions 

6th field: Parking space at hotel nearby / Saftey measures if parking is far etc

 

This might have been very specific to a restuarant but Google can make multiple generic fields to choose from drop down list and enable the reviewer to Express a true review in a structured manner which can really be useful for others to read the review and visit the place.

 

 

Former Google Contributor

Hi @SomuK,

 

I merged your idea here: Quality Reviews Meter since they are the same suggestion.

Due to the volume of private messages Google moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!

Level 10

Hello, I appreciate your idea @OmerAli

The advantage of this system is to encourage the local guide to evaluate the place from which viewpoint. Also, malicious people will hesitate to post. 

As a possibility of becoming negative, when multiple huge texts are submitted to multiple options, although it wanted to simplify it, it could be complicated to the contrary. I would like to discuss this point.

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Level 8

Regarding reviews I think it would be useful to create some minimum requirements or guidelines to describe most frequent places like eateries,  watering holes,  confectioneries,  museums,  food stores etc. Of the guidelines would be just considered as recommendations. For example for eateries: type and quality of the food offered, service/staff evaluation, condition of restrooms, payment options,  parking facilities, conditions for wheelchair users etc. 

Vályi György
Google Moderator

Hello @Gyuri69,

 

Thank you for sharing, but we think what you shared is related to an existing idea about Quality Reviews Meter and I'm merging it there to avoid duplicate ideas. 

 

Please feel free to join the discussion and show your support. 

Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. If you require urgent assistance, please tag a Google Moderator. Thank you!