I haven’t received my Google Guides special edition socks perk I had received an e-mail to claim my special edition Google Guides special edition perk. I received another e-mail which stated that my order is on its way. However, I never received it. Kindly help me with it.It been more then 6 months and I can’t get any updates
11 Likes
Hi @Sanjaykumarnath121 thanks for reaching out on connect.
We are sorry for the inconvenience. Expected delivery time is 3-6 weeks.
As we all know the situation of whole world is going through a tough time and the delivery will also depends on local speed post not only international so delay might be possible.
I am tagging connect moderator @sonnyNg for further help.
1 Like
Hi @Sanjaykumarnath121 ,
Thanks for reaching out to us! : ]
We will reach out to you privately on the matter.
Much appreciated also from @Anshu3 for mentioning!
Hi @sonnyNg
I have never received any email about local guides socks. Are they available for specific regions only?
Hi @Stranger9
I would like to answer your question. Yes local guide socks perk depends upon region and also perks given to the LGs depends upon partners like offering discounted food coupons etc.
1 Like
Hi @Stranger9 ,
Thanks for sharing your inquiry! : ]
On that regard, please make sure to check for email preference option to be activated in your Local Guide settings. (do feel free to check the post Question about a Local Guides perk email? Read this first for further information)
1 Like
You can mark one of the reply which helps you as solution to your question by tapping on the three dots and choose mark as solutions from drop down list.
Thank you
2 Likes
I have also experienced the same thing. I claimed my reward successfully with my code which was mailed to me. I waited for more than 6 months but the special edition socks has not yet been delivered to me. Please help me.
1 Like
Hi @Swapnendu ,
Thanks for reaching out to us.
We are sorry to hear that you didn’t receive your special edition perk yet.
We will contact you privately with more information.
2 Likes
Hi @Swapnendu ,
Thanks for reaching out! : ]
Do make sure to check as @MoniV kindly instructed on the matter.
1 Like
I claimed my reward successfully with my code which was mailed to me. Almost 1 year passed but the special edition socks has not yet been delivered to me. Now it shows this when i click on link.Please help me.
Hello @Khushi1 ,
Thanks for reaching out to us. Since it has been longer than 6 weeks since you ordered your socks, please go to the FAQ page on the redemption website, enter your unique code into the “What can I do about a missing or damaged item,” section, and submit. Our shipping team will look into the issue and get back to you as soon as possible.
As I see this is your first post, I suggest you take a look at Your guide to Connect, where you can find more information about the forum. 
Hello @Khushi1 ,
Our team reached out to you via email. Please check your inbox linked to the Local Guides profile and keep in mind that the communication could be in your spam folder.
Have a nice day.
I have also the same problem, I have received a mail for confirmation of my shocks a month ago but after that there is no information of my reward after that.
I also faced the same issue and the redemption store site is also not available when I mailed them showing error 550
Hi @Giu_DiB ,
Facing the same issue. Its been more than 2 years since my order was placed.
No updates thereafter 
Hi @Unni018 ,
Our team just sent you an email. Please check the email address associated with your Local Guide account and if you don’t see our communication in the inbox, please take a look in the spam folder.
1 Like
Hi @Sohrab1 ,
I apologize for the late reply, I suggest you tag one of the Google Moderators when you need urgent assistance, so we can be aware of your message.
Did your reward arrive in the meantime? Let us know if you still need our help.
1 Like