Why can't I add videos to Locations?

Hi

Since yesterday i can’t upload video to locations

Also upload button was disappeared

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I have this problem, too. I can’t publish any videos.

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Now I can’t upload photo too

@behnamsamadi can I know if you are experiencing the problem in uploading videos to all locations or only specific places?

If it’s only for some specific places, I would like to tell you that those place maybe a polygon where you cannot add photos or images. Polygon is more like an area which is a collection of many places together.

If you are experiencing problem in uploading videos to all the places feel free to tag a google moderator so that they will reach you soonest and provide you with a solution or start to work on this error :slightly_smiling_face:

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Hi @behnamsamadi , @IamAlireza

As indicated by @VickyKrish , can you provide more details?

Photos and videos are always uploaded following the same procedure: Add, remove, or share photos and videos

Is this an issue related to some specific POI? What is missing on the POI? The “add a photo” button, or something else?

Is your App updated to the last release?

Can you be so kind to add a screenshot of your issue, for better understanding how to help you?

Thank you for your help

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@ErmesT @VickyKrish as you see there is no button to add photo or video to locations

i use this version

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Hello @behnamsamadi yeah I can see that but it will be useful if you could share the link of that place :slightly_smiling_face:

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@VickyKrish i test it every where

https://maps.app.goo.gl/NEBVGzCywpqdo37z7

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Thank you so much for the feedback @behnamsamadi

Are you having the issue only on specific POIs, or in Every POIs?

In the one shared, I can see the “add a photo” button (on Desktop)

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@ErmesT

i can upload from deskop but just photo

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@behnamsamadi @ErmesT i don’t have any issues even in my maps app in android is pretty perfect

I can see the add photo option and even videos from my gallery are showing for me.

@behnamsamadi may I know if your video duration is over 30 seconds?

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Thank you both for the feedback @VickyKrish , @behnamsamadi

@DeniGu , can you check this thread please?

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Hi @behnamsamadi ,

Thanks for reaching out!

To summarise, you are able to upload photos from desktop but you’re not able to upload photos and videos from your phone, is that correct?

Can you please confirm that you’re not seeing the “Add photos” button on any location you search for? Or does it appear for some places?

When did you first notice this issue?

What mobile device are you using?

Thank you for the tag, @ErmesT !

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@DeniGu

yes,that is correct.

i can not see “Add photos” button on any location

since 4 or 5 days ago i can not see this button

Samsung Galaxy Note 8

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Thank you for this information, @behnamsamadi .

Before I forward this to the appropriate team to investigate, can you please update your mobile Google Maps app to the latest version and clear the cache and cookies from your phone and desktop browser?

Let me know if you see the “Add photos” button once you do this. Thank you.

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@DeniGu i still have problem with uploading

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Thank you for getting back to me, @behnamsamadi . :slight_smile:

I’m going to forward this to our responsible team to investigate further.

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Hi again @behnamsamadi ,

User generated content in certain areas may be disabled due to legal reasons. As per Google Terms of Service, “You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.”

Thank you for your understanding in this matter!

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@DeniGu

Sanctions!!!