Hello! I recently found a company wich might use fake reviews to get more positive feedback on Google. It’s a very small company wich was 1 time in insolvency and had extremely bad reviews in local papers. Now they have in a really short time 5 star reviews from persons who only wrote 1 review in their profile. A few bad reviews between where the boss of the company replies with bad language and brags about the good other reviews he get. Is there any way to do something here?
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Hi @PhilippH Thanks for reaching us.
Writing reviews by request is forbidden by the program rules
Please read this post to know how to report a Local Guide: How to identify and report fraud on Google Maps
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i know how to identify a fake reviewer, but i cant report ~150 fake reviewer who only make one review. the company also gets a lot of fake reviews on other websites.
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Of course you cannot. That’s why I shared the article with you.
at the end you will find:
"Reporting a Local Guide
If you’ve found a Local Guide contributing content or behaving in a way that seems to violate our policies or Local Guides program rules, let us know here on Connect—but be sure not to share that person’s information publicly. Create a post about the issue and tag a Google Moderator**. The team will reach out to you via private message with instructions on how to proceed further."
I will tag a moderator for you @FelipePK
Hello @PhilippH ,
I will send you a private message with some instructions about how you can report this Local Guide in question.
Thanks for tagging me @ErmesT . =)
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@PhilippH you can report a business that is behaving badly like this one may be through GMB visit https://support.google.com/business/ and use the Contact button on that page.