Today, I received a mail from Google Customer Reviews gcr-noreply@google.com, I which I don’t remember having seen before.
In fact, we did buy at “Dein-Wollshop.de” (note the different punctuation and the missing .de in the mail), I did write a review two days ago and even got a response by the owner.
But what is this mail all about? I just searched my mails and never before got anything from gcr-noreply@google.com. Any ideas?
Google Customer Reviews are fully explained in this Google Shopping help item. It’s a program that allows customers to rate their purchase experience with sellers who participate in Google Shopping
Thanks a lot @AdamGT !
Never heard about it and it seems to be not related to the reviews on Google Maps, if I understood correctly…
That’s right @WilfriedB , it’s not related to Google Maps. My understanding is that in the Google Shopping program, the merchants are online stores across the web.
Interesting and new to me @AdamGT .
If I understand correctly, there is some link between the Google Shopping program and the online shop, where I did indeed order, but I did not notice the term Google Shopping program anywhere on that site.
I need to read a little more …
Google Shopping is a fairly new program @WilfriedB , starting during COVID in 2022 when more and more people were shopping online. It’s like Amazon. Yes there is a link between the Google Shopping program and the online shop. Sellers join the Google Shopping program and advertise their products via a Merchant Center and shoppers search for and purchase products online like you do on for example Amazon and eBay.
Gut, dass sich immer jemand findet der Bescheid weiß 
Wieder etwas schlauer geworden 
That’s exactly right @Annaelisa , there’s usually always someone here that can and is most willing to help even if only directing you to the answer.
@WilfriedB here’s an example of a Google shout out to merchants and directing them to the Merchant Centre.
Thanks @AdamGT !
Interesting: "Once a customer clicks, you can direct them to your online store or a physical location to complete their purchase. " So, it is not limited to online stores and if I understood correctly, unlike Amazon, Google Merchant Center is neither an online store nor a marketplace, but rather directs to the appropriate stores.
