One of the things I like doing as a Google Local Guide is to help people find places where they can receive services e.g. shopping malls, restaurants, hospitals, hotels and even recreational facilities where they can enjoy beautiful scenery, national parks for those who love wildlife, and other places of interest. I also love answering questions on Google Maps to help people find what they are looking for. Recently a concerned citizen expressed dissatisfaction with a road leading to a shopping mall. The road had some potholes that the management at the shopping mall needed to give urgent attention to. I quickly Googled the telephone number of the manager and brought the concern to his attention and he promised to act on the shared concern.