View count not updating

The view count on the total photos count in Google maps have stopped however on individual photos I can see the views to be increasing.

Is this a bug??

Can anyone help?

5 Likes

Hi @rohanadvani

Thank you for reaching out.

Google Maps needs time to synchronize your actual views with your badge counter. This may take some time but no need to worry, your counter will update and the badge is earned.

Please note that I moved your post to the How-tos section, as it fits better under that board. To learn more you can read this article:What are Connect topics?.

Please tag me if the view doesn’t update.

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@Aruni Thank you for the prompt reply. This bug specifically triggered when I went a badge up from 5 to 6.

However, I am patiently waiting for the views to be updated.

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For some reason my photo views have not updated for 5 days. Is there something I need to do?

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Hi @tperry724 . Sometimes the server takes a while to sync up. I believe that you don’t need to worry about that and eventually, the counter will be updated.

Best regards,

Alexandre

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Hello @tperry724

You need not worry about the total view count when the individual photos continue to display an updated view number for each.

The summation of the view count is possibly a batch process and there can be extended delays sometimes, particularly when a major revamp takes place in the app.

A user is not required to do something and perhaps can’t do anything to initiate that.

2 Likes

Hi @tperry724

As @C_T and @AlexandreCampbell mentioned, Google Maps needs time to synchronize your actual views with your badge counter. This may take some time but no need to worry, your counter will update and the badge is earned.

@C_T and @AlexandreCampbell Thank you for your information.

By the way, I’m going to merge your post to another one which is the same issue and you will be able to see it there.

Hi @rohanadvani

My view count finally got update sometime yesterday. I hope yours did too.

Cheers

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olay thank you so much i understand what your saying now.

Hey @MortenCopenhagen mine got updated too :slightly_smiling_face: Yay! I also got a mail from Google. They are giving me a pair of socks ;). I love this new hobby of mine!

Thank you @MortenCopenhagen for updating me :slightly_smiling_face: Cheers!

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Hi I have same issue and don’t see any progress in last couple of weeks. Could someone please help.

thank you so much in advance.

It constantly stops updating the view count on a regular basis. Is there a solution to ensure that this doesn’t happen please. Thank you for your help

Hi , is your problem fixed? I have the same problem now in Local guides.

@KeliaujanciosMamos

This has happened many times in the past. But don’t worry. The view counts on the individual images are still ticking so nothing will be lost. It is just the sum that is delayed. Earlier I saw 3 weeks between updates.

Cheers

Morten

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@bharatrameshraj

Nothing we can do, except wait.

Cheers

Morten

@KeliaujanciosMamos

@bharatrameshraj

Check again. The total photo views were just updated.

Cheers

Morten