Vendor Created Illegal Report against me. Now i am unable to post any Reviews of Any Places.

Hello. I was traveling in Marrakesh, Morocco, and ended up in a terrible super scary experience wt being physically, sexually preyed upon by the manager of the Riad I was staying at. The situation became very serious, and when i told the French owners, they told me that I was a liar. I left an honest review wt a photo of the male manager who had been the perpetrator. The French owners told me they were going to call Google and report me and take the honest review down. Which they did. Now, I am unable to leave ANY reviews of any places at all, bc Google MAPS sends me an email saying each review is spam, a few hours after leaving a review of a new place I have visited.

I need to report the business and the owners for this situation, get THEM removed. and have my account unflagged ASAP.

Can someone please help me?

Ashley

5 Likes

Hi @Texashuntress

I am very sorry about your experience. However, a business cannot take a review down. The only thing they can do is to report it, for the team to check if the review is violating the rule.

Your review seems to be the “victim” of a new version of the algorithm that is running in the Francophone countries. This kind of algorithm seems to be a bit stronger, but the good thing is that you are informed when a review is taken down. As far as I can see, 27 of your reviews are “private” in this moment (visible only to you).

However I suspect that some of your reviews were taken down for a good reason. Just to give you an example, when you say “The woman was rude and abusive” you are accusing a specific person of doing something Inappropriate or even Illegal (abuse is a word with a wide range of interpretation) and in addition you are adding a photo of a lady hiding their face. Not knowing the fact and reading the explanation given by the company (and their apologies) I might think that even in this case you have been rude, and the photo of a person published without permission, as it was taken inside a private property, can also be considered an invasion of privacy (illegal in many countries) , someone can interpreter. This review should be reported and removed, or edited to fix the issue, and your potential risk for you of a legal action.

Please don’t take me wrong. What I mean is that sometimes we should breath and count up to 100 before to write a review.

Making your reviews visible again: There are two things that you can explore in parallel:

  1. Edit your review. As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.

Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."

  1. ask the team to check your profile: please use this Google Form to share your profile with the team and let them know which contributions don’t appear on Maps. It will take around three weeks for the check to be performed. Everything that is not against the rules will be released.

Regarding having the business listing removed by Google Maps, please contact the Google Business Profile Help Community and provide to them PEs an evidence of what you are declaring. In this way they will be able to highlight the issue to the GBP team

1 Like

Hello, Ermest, Thank you so much.

by any chance do you work for google?

Also, I am traveling as a single woman alone around the world for work. It has been very dangerous at times, and extremely stressful.

I do not easily say that someone is being “abusive” with my age and experience as a traveler my entire life, unless they are seriously seriously being abusive, and unfortunately, more and more in the hotel industry, since the pandemic hit, this behavior has become very common. :disappointed:

I do not understand how to make a private review public, nor the opposite. This is very strange.

Also, the business in question who flagged me 2 weeks ago and seemed to get my review removed, is called Riad Bohemia in Marrakech.Can you please check that place on google maps?

When i go now to edit the message, I see that it says i posted publicly. But my friends say they cannot see it.

When others have looked, my review is now gone, and after the owners threatened to report me to google, I began getting these messages in emails several hours after posting ANY REVIEW, even something like "Lovely experience, the owner, food, service, wine were all amazing. " saying that my review is spam. at the same time, this week, I am receiving emails such as this.

“Your review is helping in a big way.
Congrats! Your post just reached a new milestone. It’s now been viewed over 1,000 times, helping lots of people get the information they need. Contribute more.”

I do pay monthly for GOOGLE WORKSPACE, and I badly need some kind of chat support or phone support. I am working solely on an old apple macbook pro and an Iphone 12. When i click on support, start filling out forms, i get stuck in an endless loop, never being able to get anywhere or send a contact form, etc. It is maddening.

Thank you so much for your help!

1 Like

Hello back, @Texashuntress .

First of all a tip for you: please use @ to generate a tag when you respond. Even if in this conversation actually there are just you and me (well, you are touching a very sensitive subject) active members receive a lot of notifications, and if we haven’t too much time we may skip the ones where we are not tagged. You are lucky because I am quarantined at home, so in this moment I have more time :slightly_smiling_face:

To respond to your question: No, I am not working for Google. I am a volunteer Local Guide exactly like you. This give me the opportunity to go straight to the point and to focus on details.

Let me now move to the more important part: your issue.

I am really sorry about your terrible experience. I’ve been traveling for almost twenty years for work, often finding myself alone in countries where life hasn’t always been easy. I happened to be threatened, and once even robbed just as I was about to take the plane to go home. In those situations I didn’t always know what to do, not knowing the local law and having to decide whether to file a police report and miss the plane, or let it go and leave.

In your case it’s even worse, I know, because impotence and humiliation take over. I am very sorry about all this.

Therefore I understand your reaction very well: leave at least one review in which to tell your experience, so that others can decide whether to go into that business or not. However …

… However, in this case we are walking on thin ice, on that very narrow border between what is allowed to do and what Google avoids doing, to protect itself and you too, even if it doesn’t seem like it to you.

Let me explain: if this review had been written in your country, or even in mine (in Italy) the author of the review would probably have been denounced by the business, as it refers to criminal offenses which in our two countries are punished by law law, and consequently they must be reported to the judicial authority, demonstrated with evidence and, if proven, punished by a sentence of a judge.

If not proven with evidence, they could lead to the reviewer being convicted of various crimes, ranging from defamation to wanting to lower a business’s ranking through reviews. So Google is somehow forced to remove these types of reviews, to protect itself, the business and also the reviewer. A review in Google Maps cannot replace a legal action, just to simplify.

You can find a detailed explanation about how the system works in Maps user-generated content policy “We remove content because it violates our policies or terms of service, or to comply with legal obligations”

In short: your review will never be published with the actual test. You can try an edit writing a review that comply with the policies.

Personally, to fix your issue I will move in two steps:

  1. Check and fix the reviews that are not visible. You can find the missing reviews by comparing your private profile with the public one, on a web browser. To see your public profile open this link in incognito mode
  2. After that, fill this Google Form to share your profile with the team. As I said already, “It will take around three weeks for the check to be performed. Everything that is not against the rules will be released.”

Google Workspace is providing services for you, and can help you in several things, but not about Google Maps, that is a very specific field, nor about the Local Guides Program. That’s why we have communities and forums, like this one.

Why I say this? Because I am extremely interested in the “other side” of the story: your travels. Travel is one of the sections of Connect, where we share our travel stories. Stories like this (Traveling like a Local - Venezia - Palazzo Ducale ).

When you have time, feel free to explore Connect, and to get inspired about new places to visit, or food to taste (or wine), or about to share your experience with us.

Good luck with your reviews :crossed_fingers:

hello @ErmesT Thank you again. However,

  1. can you please please check the photo I attached in the previous message, showing that I posted a review as “public.”

  2. Google keeps sending me emails saying the new reviews I am leaving every 2 days here in France are SPAM.

I have never in 8 years had this issue.

  1. I know that the owners of the Riad Bohemia where i was a victim of the intense abuse (manager preying upon me sexually) reported me to Google. And that report has caused my problems.

  2. I just need to get my account corrected, so I may continue to post reviews.

Thank you, my best. Ashley

Of course @Texashuntress .

We don’t have an option for posting “private” reviews, everything we post on Maps is intended to be public visible. But of course Maps can take a review down, if the algorithm believe that the review is violating the rules. In this very moment three of my reviews are hidden too, even if I am a moderator of the Local Guides community :hushed: .

In addition, according to several reports, the algorithm in France is stronger. Looks like it is a kind of test, without a stronger filter but also an email sent to inform that the review has been taken down.

If you spend a few minutes reading here in Connect you may find hundreds of report about missing (hidden) reviews.

That’s why Google created the form that I shared with you in my previous reply.

The procedure for having your reviews back is the one at the end of my previous reply