UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Hello @MashaPS and Moderators:

It appears that most of my reviews are showing up again, and I appreciate this!

My review for Home Renovations and Remodeling still isn’t showing up again though. I’ve tried reposting many times and it always disappears. It’s very important that this review be visible as a warning to others. I think it complies with all guidelines but I can change it if I’m wrong about this. Please advise, thank you.

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So unfortunately I’ve been trying to find other posts that are similar to what I’m going through but have yet to find one, so I hope someone could help me out!

Although I have over 270 contributions, I just recently noticed that when I made a review, it stated next to my name that I have only made one review.

I haven’t violated any policies so I can’t figured out why my total number of past contributions are not showing up next to my name when I’ve published a recent review. They will show up under my profile though.

However, I did go to one of my past reviews, select to edit it and then re-post it, and that actually changed the total of my reviews.

Does this mean I have to go to each of my reviews to repost them so that the number is current by my name?

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Thank you Dijana1. Good to know I’m not alone. Since my original post, I’ve had one new review post just fine (visible to all) with a second one only visible to me. No appreciable difference between the two. I can’t figure it out.

I’m new to local guides. You mention no penalties against your account. Can you explain?

Hi @MortenCopenhagen hope you’re having a nice weekend. Bobiisha used to look into my reviews but I notice she has since moved on. Can you please review my account or suggest who can help? No reviews have been posted in the last 8 weeks and as the times beforehand, I know that they don’t violate any terms etc. it’s been 9 months since this issue started occurring and I’ve resigned myself to the fact every 6-8 weeks , im going to have to seek manual intervention so that my contribution to google maps will actually be useful and available to other users. Thanks in advance

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@davo_dw

Only Google Moderators can refer your problem for a check. I’m just a local guide like you. You find the remaining Google moderators here:

https://www.localguidesconnect.com/t5/Help-Desk/Meet-the-Google-Moderators/ba-p/928872#M72

Feel free to tag one of them. Anyone is fine.

Cheers

Morten

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Hi @MashaPS @AngieYC @InaS @DeniGu I hope you’re having a nice weekend. In the past, bobiisha would once help me but I notice that she has moved on. Can you please review the hidden reviews on my account from the last 8 weeks? There is an issue whereby all reviews are defaulting to private despite not breaking any of the terms or guidelines for posting. It’s been going on for the last 9 months and each time bobiisha would manually intervene, all of the posts would become public. Thanks in advance. David

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Hi, @InaS Please check my account, too! I have already checked Prohibited and Restricted Content and Format Specific Criteria and I am not doing anything that goes against the guideline and I have about 850 reviews that are not publicly available.

Here is my account: https://www.google.com/maps/contrib/102262734455351167960

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@MashaPS

@AngieYC

@InaS

@DeniG

To thé Google moderators ,

Please be so kind tot check my account since my last 52 reviews were not published yet.

Thanks a lot . Jan

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Hi @Debrodri ,

Thank you for reaching out! We will check your account and if your reviews complies with our policies will be live again once our investigation is over. Please have in mind that this might take sometime.

I’m merging your post to this thread where you can see the latest update about the issue, while keeping Connect organized. Thank you!

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@MashaPS @AngieYC @InaS @DeniGu

We were just having the conversation about the hidden reviews, yet I see I did not tag any of you. Hello! :slightly_smiling_face: Hope you are all well. I had 5 hidden reviews all released in January by Bobiisha. Now I’ve got two more hidden. Would you please release them into the wild? Thank you much!

-Scott

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Hi @rizzo ,

Thank you for reaching out!

We will check your account and if your reviews complies with our policies will be live again once our investigation is over.

Please have in mind that this might take sometime.

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Hello @RedRay and @Dijana1 ,

Thank you for reaching out!

We will check your accounts and if your reviews comply with our policies will be live again once our investigation is over. Please have in mind that this might take sometime.

Meanwhile I’m merging your post to this thread where you can see the latest update about the issue, while keeping Connect organized.

Thank you!

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@MashaPS Howdy - just a friendly follow up here please :slightly_smiling_face:

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@MashaPS

I did a new positive review for: Ruine Dorneck

and will not be published again!

Who can help me? Its a never never ending story. No one cares about my problem and I have been waiting for so long!

Most of my contributions and reviews have been lost! Can you check my account please? Thanks.

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Hi,

my reviews are hidden by the system and visible only to me. I am not violating any google policy I even post a picture to prove that my review are real.

Can you please fix this issue?

Thank you and best

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Hi @AlexKrak ,

Thank you for reaching out! We will check your account and if your reviews complies with our policies will be live again once our investigation is over. Please have in mind that this might take sometime.

I’m merging your post to this thread where you can see the latest update about the issue, while keeping Connect organized. Thank you!

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@AngieYC

I did a new positive review for: Ruine Dorneck

and will not be published again!

Who can help me? Its a never never ending story. No one cares about my problem and I have been waiting for so long!

Most of my contributions and reviews have been lost! Can you check my account please? Thanks.

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Hello @AngieYC

Multiple reviews reposted this year are irregularly partially hidden. Please check my account.
Recently, Google Maps asked “Are there any changes to the store’s services?” And urged us to edit the review again. But when you get this invitation, your review is hidden. This is a system that should not be adopted at this time. This can exacerbate the anger of Local Guides.

https://goo.gl/maps/Fe9Jg8TXdZY1Pc197

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hello,

Local guide level 8. My reviews from the last month or so are not showing publically (newest tab) even when my profile is on public and shows its been published. It shows I have 374 contributions and only 350 is showing publically. Please assist if possible.

I have tried reading the following as well

Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Thank you

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Hi @YasumiKikuchi ,

Thank you for reaching out! We will check your account and if your reviews complies with our policies will be live again once our investigation is over. Please have in mind that this might take sometime.

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