Unable to redeem the redemption code to receive local guides gift

Respected mam/sir

I have received a mail for my special perk with a redemption code to redeem the gift but I’m not able to redeem it with the redemption code

4 Likes

Hi @Ameena_98 - there’s actually a deadline for the gift. Can you check your email and let us know the deadline of you award you received? If you have confirmed that the code is still valid, what is the error you’re getting?

I also suggest opening the page, and type in the code manually. Also try switch browsers (mobile to PC, vice versa, diferent type of browsers - Chrome, Edge, Firefox, incognito mode) and see if you can get it to work.

Also please post a screenshot when the issue happen so we understand exactly what the issue is. Please cover the redemption code and any personal info.

I’m getting a message like this on redeeming.I’ve tried typing manually the code as well as on different browsers. The deadline is on 15/4/23

This is the message I’m getting on redeeming the code. The deadline is dated as 15/4/23.I’ve tried typing the code manually and also tried different browsers but still I’m getting the same

@Ameena_98 have you tried the workaround I listed above? Try it with different browsers, copy and paste the code manually, and also try Incognito mode. Please report back if you’re still having issues after that.

Yes I’ve tried typing the code manually in different browsers as well as in incognito mode but still the same message pops up

Yes I’ve tried typing the code manually in different browsers as well as in incognito mode but still the same message pops up

Iam Also Facing Same Problem !

I Tried Something Different

Go To FAQ Page ->Then Change Delivery Adress ( it will work ) After doing this I got an confirmation mail

Ok i Will try thank you

1 Like