Thumbnail duplication occurred when uploading 360-degree videos of the SV App.
The screenshot below is an example of two thumbnails of a video that started shooting at 15:19 out of a series of videos that were automatically divided in 3-minute increments.
Due to this symptom, I uploaded the same video multiple times.
Every time I wasted internet traffic and time.
If there are two or more of the same thumbnails, I didn’t delete the surplus because the deletion process could result in the loss of the information shown by all (including the correct) thumbnails at the same time.
I can guess some of the causes of this symptom.
The “Upload” button on the screen where the Video should appear is unresponsive, so I’ve tapped it multiple times.
The following is a video of the intentionally pressing multiple times for shooting.
Of the number of times you pressed it, it may have been enabled several times and uploaded multiple times.
That may have been the cause of the four thumbnails at the same time, as shown below.
The SVs from these uploads have not yet been published on the web. I imagine it will be displayed in a few days.
So I can’t show the URL of the SV created from these thumbnails, but the tech team should be able to get that information easily.
However, there is no guarantee that the same correct SV will be created from the same thumbnail, so I would like to watch the transition of the situation.
Is there anything I should do after this?
I had already pointed out this symptom a year and a half ago.
The street view below was taken by walking around the circular facility only once. However, there were multiple thumbnails and a double SV was created.
However, their contents were not the same.
It can be inferred that different time position information is assigned to each thumbnail. Therefore, there is a gap between the correct position of the image and the position in SV.
https://goo.gl/maps/ARBCwH6WkVPwpYKRA
A detailed report on this symptom was summarized in the following article posted on May 23, 2019. But last month, an unprecedented bad deal was taken to remove all articles per board.
https://www.localguidesconnect.com/t5/Street-View-Discussion/In-the-Street-View-app-the-video-was-downloaded-twice/m-p/1776089/highlight/true#M34087
It turns out that the Street View team hasn’t dealt with this symptom at all yet and has wiped out the evidence.
To moderators.
This article does not require you to resolve the issue.
The only purpose of this article is to inform LG of the current trouble cases of SV.
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I received the first answer from SV Trusted Help as follows:
“I will send the information to technical support.”
I received a question from SV Trusted Help. The contents are as follows.
- Does the symptom occur in all videos?
- Can you wait when the upload button does not respond?
I answered as follows :
I experimented today.
I just deleted the data of SV App the other day, but this experiment started after deleting the data of SV App first.
In the following Youtube, the operation of deleting the data is also taken.
In this experiment, no duplicated thumbnails issue occurred.
Therefore, the following Youtube video is a record of normal operation and is not useful for this survey.
https://youtu.be/FVTnZcGajMY
So the answer to your question is:
Q1) Does this issue occur for every video that you capture?
A1) No, it’s not a symptom that happens every time.
Q2) Can you try to press upload once and then wait for the upload to start, instead of pressing it multiple times?
A2) In this test, this experiment was not possible because uploading started at the same time as tapping the upload button.
I’m guessing that this issue will occur as the size of the SV App’s data area grows.
I will continue to investigate this issue.
今回の症状による、現在のプロティールタブ内のVideoデータの状況をお知らせします。(2021年1月5日に撮影したもののみ)
同じビデオと考えられるものに★や☆を記しました。
16:51 公開済 0.2km 閲覧数 1.0K https://goo.gl/maps/JfgqWbBKmWHTCwrw6
★16:48 公開済 0.3km 閲覧数 1.0K https://goo.gl/maps/iPAengCmFbtjaTMn8
★16:48 公開済 0.3km 閲覧数 947 https://goo.gl/maps/DgoTg3Eh37BqFjRh9
☆16:45 処理中
☆16:45 公開済 0.3km 閲覧数 914 https://goo.gl/maps/h4yDSXdYbNeVjBaU6
☆16:45 公開済 0.3km 閲覧数 921 https://goo.gl/maps/miRZDfqSX1GgGRhZ9
☆16:45 公開済 0.3km 閲覧数 889 https://goo.gl/maps/7pTeTamWnW3FnZja6
☆16:45 公開済 0.3km 閲覧数 886 https://goo.gl/maps/i1vx6vWZWgwX7X9t8
☆16:45 公開済 0.3km 閲覧数 904 https://goo.gl/maps/Vo2XpESChj3TZf4j7
16:42 公開できませんでした - 位置情報を処理できません
★16:39 公開できませんでした - 位置情報を処理できません
★16:39 公開できませんでした - 位置情報を処理できません
☆16:36 公開済 0.3km 閲覧数 906 https://goo.gl/maps/9Kore7cF9ryssfY48
☆16:36 処理中
☆16:36 公開できませんでした - 位置情報を処理できません
☆16:36 公開済 0.3km 閲覧数 901 https://goo.gl/maps/nDzcY3ibs2qnPFXg6
☆16:36 公開済 0.3km 閲覧数 937 https://goo.gl/maps/aad7XeG7qTMZeKzZ9
16:30 公開できませんでした - 位置情報を処理できません
15:53 公開済 0.1km 閲覧数 715 https://goo.gl/maps/kcLhWUzSsLZN8jDNA
15:50 処理中
15:47 処理中
15:44 処理中
15:41 処理中
15:38 処理中
15:35 処理中
15:32 処理中
15:29 処理中
15:25 処理中
15:22 処理中
★15:19 処理中
★15:19 処理中
15:16 処理中
15:13 処理中
15:10 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
★15:07 処理中
14:31 公開済 0.2km 閲覧数 412 https://goo.gl/maps/F8RCQFPGJ3C1UWGw9
14:21 処理中
14:18 処理中
14:15 処理中
14:12 処理中
☆14:09 処理中
☆14:09 処理中
☆14:09 処理中
★14:06 処理中
★14:06 処理中
★14:06 処理中
★14:06 処理中
★14:06 処理中
★14:06 処理中
14:03 処理中
14:00 処理中
12:49 公開済 0.0km 閲覧数 171 https://goo.gl/maps/CZ3ZsExHGEUFkYsk7
12:46 処理中
12:43 処理中
12:40 処理中
12:37 処理中
12:34 処理中
12:31 処理中
12:28 処理中
以上、70本程度のVideoがあります。
https://youtu.be/epVCgrK0rBQ
URLは、サムネイルをタップして得られるURLをGoogleMapsWebで閲覧してから、視点やZoomの操作をせずに短い共有URLを取得しました。
同じ時刻のVideoから作成された同じ地点の写真でも、画像の傾きが異なっています。明らかに、GoogleのVサーバー内で異なる処理が施されています。
そのため、同じ地点のVideoが複製された場合には、複数の青線が重なって作成されていると推測できます。
なお、画像の傾きについては、[1-1874000030603]で相談中です。
https://www.localguidesconnect.com/t5/General-Discussion/ストリートビューの画像の水平について/m-p/2819734?fbclid=IwAR0ShP_36clZ1wqG3JOsYiIMuPLVPfpHrTNZMwPFYGH5QwT0XgRAcd4sE7k#M1050648
https://www.facebook.com/groups/GoogleStreetViewTrustedPhotographers/permalink/1802724919903213/?comment_id=1809590145883357
I succeeded in a reproduction experiment that doubles thumbnails.
Also, when I tap the upload button, the color changes and I can confirm that the tap was done, but if the upload progress bar is not displayed after that, the fact that the upload is not done even after waiting for 6 hours I confirmed one example.
――――
On January 11, 2021, I deleted the SV App user data.
https://youtu.be/FVTnZcGajMY?t=55
After that, I shot a 360 ° video for about 10 minutes and uploaded it.
In the above Youtube, the situation is taken until the upload is completed.
At this point, there was almost no garbage in the SV App user data.
And on January 13th, I shot a 360 ° video for about 90 minutes.
In the first upload, I was able to reproduce the double thumbnail by operating as follows.
Below, the time notation is used to identify the thumbnail.
In my shooting method, there should be only times that are more than 3 minutes apart.
――――
“10:06” Video upload has started.
Immediately after that, I tapped the upload button of “10:03”, but the upload did not start.
“10:06” stopped with 100% display and the upload was not completed normally.
So I swiped out the SV App and then reopened it.
Then, “10:06” was “in process”, but another thumbnail of “10:06” was increased as an unuploaded one.
Please see the following Youtube for the operation.
Six hours after doing this, I checked the SV App after restarting my smartphone.
After all, “10:06” still existed double.
And “10:03” have not been uploaded.
「この追加の情報はとても役に立ちました。エンジニアがこれを理解しました。」
という意味の回答をもらいました。
しかし、その後に、「処理中」だったVideoが「公開できませんでした - 内部エラーです」になりました。
1月13日に撮影したVideoは、昨日のアップロード操作でサムネイルをダブらせた "10:06"を含んで、アップロード済のVideoすべてが「内部エラー」だと表示されています。
また、1月5日に撮影した70本のVideoは順次処理が進んでいたはずなのですが、10日程度経った昨日の段階で未だに「処理中」だったVideoの殆どが「内部エラー」に陥りました。
幸いなことに、処理が完了したビデオが1部分のみ存在し、それらはWebに公開されています。
https://goo.gl/maps/D26EP53LoSroQrT96
「内部エラー」とは、ユーザーのデータの責任ではなく、サーバー内の都合によるエラーであると明記された誠実なエラーメッセージだと思います。
これが発生したのは、エンジニアが、現在処理中だったVideoをすべてキャンセルしたことが原因だと想像しています。
「ぜひ再処理をしてください。よろしくお願いします」と、再度連絡しました。
1月13日撮影の"10:06"のサムネイルなど。
1月5日撮影分。
プライベートタブの様子
@potaro67 as I understand it this video mode you’re using through the SV app has been deprecated and isn’t available in the latest version. You need to use the new video mode https://blog.google/products/maps/anyone-can-share-their-world-with-street-view/ instead.
For the old mode there is published material on why the blue line can be different from your raw GPS data at https://support.google.com/street-view-trusted/answer/9366308?ref_topic=9365253
My experience of duplicate uploads has been around poor connectivity when I think the file hasn’t uploaded but it is continuing to do so in the background and I’ve initiated the upload again. The latest version of the app seems to ignore subsequent attempts to reupload the same video.
Paul
2 Likes
Thank you, @PaulPavlinovich
I also use the video mode you guided me to. It’s a flat video shot with a smartphone camera.
There is a screen in the SV App called “New Version of SV App”.
Among them is the option to connect a 360 degree camera. I think that feature will continue.
And SV Trusted Help also said that the material I sent helped me understand the SV App’s faults.
I think these two video modes will continue to exist in parallel.
1 Like
The feature of connecting an external camera is being retained for still images only @potaro67 - interval and connected photos via uploaded video stream are not part of the new app. You can still use them in the old version until June 2021. You can read the announcement here https://support.google.com/street-view-trusted/answer/10266283 (note this link only works for members of the SVtp program).
Paul
1 Like
Thank you, @PaulPavlinovich , but due to my lack of understanding, I still can’t understand correctly from the page that guided me.
The information I can’t find is:
・ Mention about connecting a 360-degree camera and shooting a video
・ And there isn’t even information about Video shot with a smartphone camera.
I think this article is only about the changes about still 360-degree images.
If you don’t mind, please give me a little more information.
1 Like
I got an answer from SV Trusted Help.
They indicated that my symptoms could be due to another problem that the engineer was already working on.
And I was advised to wait patiently for a week, even though they couldn’t tell when the symptoms would go away.
I have a lot of doubts about this answer.
(1) What are the existing problems? Also, is that information publicly available?
(2) What does it mean to wait for a week?
(3) Furthermore, which of the “thumbnail duplication” and “internal error” is the information about this answer?
For me, I just received an email with no information.
But it’s not a shame for me that the problem doesn’t go away. It just makes Google’s SV team less credible.
I will wait for a week.
I can’t give you any other source @potaro67 yes the new feature is not described there yet, perhaps it might not be since its aimed at community contributors and that resource is not open to community contributors.
Paul
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Thank you., @PaulPavlinovich
Thank you for providing as much information as you can.
potaro67
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On January 18th, I received the answer “Let’s be patient and wait for one week” from Street View Trusted Help.
And then a week has passed.
I reported that the symptoms were still continuing as follows, now.
Hello, “Street View Trusted Help”
I will inform you of the current state that I have patiently waited for a week.
Some of the videos that fell into the status of “internal error” on January 15th have been successfully processed to date.
However, some of the rest are still “internal errors”.
I hope that these videos, which are still “internal errors(「内部エラー」)”, will be handled correctly in the future.
Many of the videos shot on January 19th and uploaded on January 22nd were processed normally.
However, thumbnail duplication has been still occurring.
I used the SV App with the utmost care not to operate it too quickly.
Nevertheless, I’m still experiencing the symptom of some Video thumbnails doubling.
It seems that two different SV blue lines are made from these two thumbnails.
https://goo.gl/maps/JhZw6hFspcuG6fp28
There is a part where the blue line is out of alignment with each other. In other words, the same treatment is not applied to the two videos.
There may be differences in the information that these two thumbnails have.
Alternatively, the blue line creation logic may be such that some random parameters are added to the same information to produce different results.
It’s easy to see that it’s impossible to shoot a video that is more than a minute long and has the same timestamp.
Therefore, these videos are the same video with multiple thumbnails created.
And their contents do not seem to be the same.
Please fix this symptom.
I will continue to experiment and watch these symptoms.
If engineers need additional information to validate these, please contact me at any time.
potaro67
I got a fast reply from them.
They seem to be glad that some of my videos in question have been successfully processed because they can confirm that their engineers are continuing to work on resolving this.
And in regards to the duplicated thumbnails issue, their technical support’ suggestion is that I delete the duplicate ones, they said.
So I decided to delete the duplicate one.
I know that the thumbnails that appear above in the Profile tab are newer than the below one. So I thought duplicates were the thumbnails shown above.
I did a delete operation on it.
I will watch the future of this SV from the following perspectives.
・ Will this operation eliminates the duplication of the blue line?
・ Will not be the correct SV deleted?
I explained the current situation to “SV Trusted Help”.
I did what you suggested. However, I report that the expected result is not obtained.
In the early morning of January 26th, I did the following deletion work.
Immediately after that, when I looked at the profile tab, it seemed to me that the thumbnail had been deleted correctly.
However, when I checked the profile tab on the night of January 28th, the thumbnail that I should have deleted was still there.
And on GoogleMapsWeb, the blue line is still displayed in duplicate.
I think the delete thumbnail operation failed. I do not know why. I believe that the reason and background can be investigated by engineers examining the data in the Street View server.
Also, it seems that the resolution of “internal errors(内部エラー)” has not progressed since the last report.
As mentioned above, I will report the progress.
potaro67
I received an answer very quickly from “SV Trusted Help”.
“Please upload the video with the internal error again.”
“For videos that failed to be deleted, please delete them many times until they are deleted.”
I can’t trust “SV Trusted Help”, run by someone who doesn’t even know the features of the SV App.
But I’ll keep talking to them until they’ve evolved from refusing to receive our troubles now, to staying close to us.
I also quickly re-questioned.
Hello, “SV Trusted Help”,
Please provide specific steps to upload the video again in SV App.
I don’t have that technology.
Their working days have begun on Mondays in the Middle East. And I got an answer.
“If you do not have the videos in question backed up, you will have to recapture them.”
I asked the question again as follows:
I have a backup of those video files.
I want to know the specific steps to upload the video files with SV App.
There is no answer yet about “How to re-upload Video with SV app”.
――――
Well, @PaulPavlinovich
I received an answer to a question I was sending to SV Trusted Help regarding the handling of 360-degree video in the SV App.
There are currently no plans to remove the feature of 360-degree video, and SV Trusted Help will continue to support the feature.
https://www.localguidesconnect.com/t5/General-Discussion/The-360-degree-Video-mode-may-be-removed-in-the-SV-App-within/m-p/2864108/highlight/true#M1075636
I was relieved to know that.
If what Paul knows is a future story beyond that, please tell us a little more about what you know.
For me, the shooting function of 360-degree video is important.
――――
It’s a different story from the schedule, but in my environment, the SV App no longer recognizes THETA Z1.
All connections with my multiple Z1s and my multiple smartphones are no longer possible.
The only difference from when it worked correctly before was the automatic update of the SV App.
The matter is summarized in the following article.
https://www.localguidesconnect.com/t5/General-Discussion/The-SV-App-stopped-recognizing-THETA-Z1/m-p/2855338#M1070714
1 Like
