I am trying to upload a 16 second video to maps but I’m getting an dialog that says, " There was an upload error." This is in MP4 format. Does anyone have a clue or solution? Please and thank you!
Danny
7 Likes
According to this guide (Video guidelines ), your video needs to be :
- Duration: Up to 30 seconds long
- File size: Up to 75 MB
- Resolution: 720p or higher
Thanks, @iorikun301 , but my video does meet all this criteria so the issue and solution must lay elsewhere.
Danny
1 Like
@iorikun301 gave you tips for uploading videos to Google Maps. From your screenshot it seems you are trying to upload a video here on Connect.
We can’t upload videos to Connect. You need to upload the video to YouTube first and then insert the link to YouTube here on Connect.
Cheers
Morten
Or if you are trying to upload the video from a desktop to Google Maps, then try uploading it directly from your phone using the Maps app rather than a browser.
1 Like
Yes, @MortenCopenhagen , and I reposnded to @iorikun301 noting that my video meets all the criteria @iorikun301 outlined. Also, note the background of the screenshot is from Google Maps and not this forum. I am not attempting to upload a video to this forum. The issue is with Google Maps. Most videos I uploard from from a browser and not my phone. I uploaded another video to maps from this browser (Chrome) just moments before. This is a first.
Thanks!
Danny
1 Like
Have you tried to upload it from different browser, @Threesixtography ?
Glitch does happens, sometimes.
Please, try Clear cache & cookies, if you have not already done so. The link has step-by-step instructions for Android, IOS, and Desktop. Just select the relevant tab at the top.
Trying the upload from a different device could reveal if the issue is linked to the video file or your device.
Best of luck
Morten
1 Like
No, not yet. I’m being stubborn about that part - LOL! I will shortly though. If it doesn’t work using a bigger hammer I’ll try another browser.
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Yea. First boot the machine. Then cache. All standard practice. LOL!
Thanks!
2 Likes
Edit: sorry, I took a pause before responding, and it seems that you already fixed the issue, so please consider my reply as a general suggestion about how to troubleshoot an issue.
End edit
Thanks @Threesixtography for reporting the issue.
Unfortunately the message “there was an error” can have a lot of different meanings, and the issue can be:
- In the connection (temporary issue)
- In the video itself (in this case you should not be able to upload the same video also in other locations, but you should be able to upload another video in the location where you cannot upload this one)
- In the location (in this case you should be able to upload the same video in a different location)
- In the device (in this case you should be able to upload the video from another device. This is easy to try by uploading the video in Google Drive and then trying to upload it from your phone)
Without this kind of information, it is difficult to give you an answer, and I am sure that this kind of test will also help you to troubleshoot the issue.
Have you updated something in your desktop computer before the failure?
Have you taken the video with the same device used for the previous videos?
Yes, @Threesixtography . Standard solution for standar error . Piece of cake.
1 Like
Howdy!
Thank you to @iorikun301 , @MortenCopenhagen , and @ErmesT ! Thanks for you input and suggestions. As it turns out somedays, or nights, all you have to do is go to sleep, wake up and try again. LOL
This morning the video uploaded without incident or problem. Doh! I guess yesterday I just wasn’t holding my tongue right… 
Cheers to you all.
Danny
3 Likes
Hi @Threesixtography ,
I’m glad to see that you already managed to solve the issue. I now moved your post to our How-tos section, which is the most appropriate board of the forum.
If you want, you can take a look at the following helpful article: How to choose a topic for your Connect post.
1 Like