The SV App has been updated in the last few days. And it stopped recognizing THETA Z1.
The SV App on my two smartphones (Pixel 3 and Pixel 5) both have the following versions of the SV App.
Street View App. for Android ×××(latest on my environment) (Auto updated by Jan 27, 2021)
Google Support service version 3.9.2 (Auto updated by Dec 19, 2020)
And the following versions of firmware are running on each of the two Z1s.
THETA Z1(#2) Firmware 1.20.1 (Manually Updated on Oct 26, 2019)
THETA Z1(#3) Firmware 1.60.1 (Manually Updated on Dec 03, 2020)
The SV App recognizes that it’s some kind of 360 degree camera.
However, it is not possible to display the usual indication that THETA Z1 is connected.
And there is no Video shooting button on the shooting screen.
Furthermore, the still image shooting button called “single(「シングル」)” does not evoke the shooting operation of Z1, but only a rotating icon indicating the Waiting state is displayed.
All four combinations of connections between my two smartphones and two Z1s have the same symptoms.
To moderators.
Comments on this article are welcome, but you do not need to resolve the issue.
The only purpose of this article is to inform LG of this trouble.
And I have already sent a report of this symptom to SV Trusted Help.
I received an answer from SV Trusted Help, “Try shooting from the new UI.”
I reminded them that I have already been confirmed it.
Hello, “SV Trusted Help”
Neither of the new UI and the old UI of the SV app can recognize Z1 correctly.
If I launch THETA App and shoot with the same Wi-Fi connection, I can shoot normally.
I took a video of the series of operations. You can clearly see below that it is not possible to shoot 360-degree Video Mode even from the new UI. https://youtu.be/rTg4TkDsr8I?t=127
I got a quick reply from SV Trusted Help.
The contents were as follows.
Reboot the device.
Try connecting the camera again.
If that doesn’t work, the SV App will send you immediate feedback.
It will reach the engineering team directly so that the engineering team can recognize it immediately.
――――
I also promptly replied as follows.
――――
Thank you for your reply.
However, I have already rebooted my smartphone and camera more than dozens of times during this inquiry period alone.
The number of connection attempts will be higher.
And, during this period, this symptom is stable and occurs every time.
This time, I still can’t shoot with SV App at all. Neither still images nor videos can be shot by controlling the THETA Z1 from the SV App.
I also know how to feedback from the SV App.
If so, what is the work or operation that the SV Trusted Help team will do after this?
I have provided feedback on this symptom in the past.
Similar symptoms often occur when upgrading the SV App. The appearance, frequency of occurrence, and duration of symptoms vary widely.
However, this symptom has been occurring “stable” for some years.
What I want to know is the root cause of why this symptom is occurring and that it will be cured so that it will not occur in the future.
I say some pain for you. The advice I’ve received from SV Trusted Help so far, even without your advice, is only the actions and ideas I (or we) should have been doing.
I hope you will offer a more advanced solution.
I hope that it will be a root solution, not a symptomatic treatment.
I got an answer.
“We have shown you the fastest way to get information to engineers.”
My reply to that is as follows.
Thank you for your answer.
You should understand that the same symptoms are still occurring today because the engineers haven’t been able to resolve the feedback event of my year ago.
And with that feedback method, I can’t tell if my information has reached the engineer.
And I can’t know anything about the subsequent response status.
If there is a way to know, please let me know.
And I’m very interested in what your organization actually does.
I got an answer.
“I understand your concern, but our engineers need the information you can provide so that they have the necessary data to investigate and work on this issue. Could you be so kind and send the feedback through the Street View application? We appreciate your efforts.”
It turns out that they don’t really take any action to resolve anything.
I lost a week because they intervened.
I sent feedback from the SV App.
◆Mar 2, 2021
The SV App has been updated.
However, there was no change in this symptom.
◆Apr 4, 2021
The firmware of THETA Z1 has been updated.
However, there was no change in this symptom.
◆Apr 5, 2021
The SV App has been updated again.
There was a change in the screen display.
The app behaved as if it was aware of the Z1, but it failed to start shooting the video.
The following message is displayed on the above screen.
「動画(ベータ版)」「動画の撮影を開始できませんでした」
◆Apr 6, 2021
There is no change in the app or firmware version, but I can now launch the Z1 from the Street View app and shoot videos.
◆Apr 6, 2021
And then, I have received the message from SV trusted help :
The SV App has been updated
And the engineers were unable to reproduce this issue and they haven’t received similar inquiries from other contributors.
◆Apr 6, 2021
I replied to SV Trusted Help as follows:
"Thank you.
Currently, I seem to be able to control the Z1 and shoot videos from the Street View app.
However, even after the SV app and Z1 firmware were available in the current version, there was a period during which shooting was not possible for more than 24 hours.
Do you know anything about the symptom? "
I received the answer from SV trusted Help that they haven’t received any other inquiries from other contributors about such an issue.
I felt they weren’t going to look into the symptoms that were occurring in my environment.
I am wondering that they are not considering that my report is the first and that it may continue on the other environments.
