The blue line created from the duplicated thumbnails is slightly off.

[potaro67]

Take Video with 5 duplications as an example.

The URL of the first image of the content of those thumbnails is:
① URL : ttps://www.google.com/maps/@34.1675475,132.1784478,3a,75y,328.79h,91.02t/data=!3m4!1e1!3m2!1sAF1QipMeD8ZMiNepx73J5NYyEWECSvZJsmZ_prPYeuxT!2e10
② URL : ttps://www.google.com/maps/@34.1675474,132.1784477,3a,75y,328.8h,91.01t/data=!3m4!1e1!3m2!1sAF1QipO12vMN7TwyJanjyqe-XzcqfSTUITxXKf7ADa7B!2e10
③ URL : ttps://www.google.com/maps/@34.1675474,132.1784477,3a,75y,328.79h,91.01t/data=!3m4!1e1!3m2!1sAF1QipOFndpjqNy6Qdz1ft0sw7RSq0IQEY8aBFKl3CA_!2e10
④ URL : ttps://www.google.com/maps/@34.1675474,132.1784476,3a,75y,328.8h,91.01t/data=!3m4!1e1!3m2!1sAF1QipPIIdbXtUunGJwZcTlHRw94-u-4ky_D0Y7Do7jG!2e10
⑤ URL : ttps://www.google.com/maps/@34.1675461,132.1784484,3a,75y,328.95h,91.05t/data=!3m4!1e1!3m2!1sAF1QipN7pBusyl_fZvIR98AsFNL-6nuyYVI8Xpryge06!2e10

As mentioned above, the URL of the first photo of each thumbnail content is all different.
Also, looking at the drawing of the blue line, it seems that five different lines are drawn.

To my eyes, I can’t tell the difference between thumbnail images and time stamps.
However, since the number of views of the content is different, we can imagine that they are managed separately inside.

I am aware that the SV Trusted Help response policy is dangerous.

Is the order in which these thumbnails are displayed in the SV App always constant?

When the thumbnails were duplicated, SV Trusted Help replied to me, “Delete unnecessary thumbnails.”
https://www.localguidesconnect.com/t5/General-Discussion/Thumbnails-have-been-duplicated-abnormally-SV-App-360-degree/m-p/2854641/highlight/true#M1070301

After I reported that the deletion would have failed, they replied to me, “Please do the delete operation as many times as you like until the deletion is complete.”
https://www.localguidesconnect.com/t5/General-Discussion/Thumbnails-have-been-duplicated-abnormally-SV-App-360-degree/m-p/2858699/highlight/true#M1072663
But I didn’t do multiple delete operations. I just waited for a week.

Then, after a week, the deletion was completed.

If I delete a thumbnail that is different from the one I deleted the day before, both should have been deleted a week later.
If SV App can’t guarantee that the thumbnails will be displayed in the same order, it’s possible that both will be deleted in this way, even if it’s not a user error.
Even if it is guaranteed that the thumbnails are displayed in the same order, the time stamp and the image are deleted by instructing the operation to delete one of the same thumbnails or all but one thumbnail. I think the instruction to repeat the delete operation as many times until I can confirm it, is rough.

In this regard, I request a rewrite of the SV Trusted Help counselor’s manual.

This article was written for the purpose of information only.
I will feedback this symptom from the SV App and also contact SV Trusted Help.
I haven’t requested a moderator to resolve this symptom, but comments are welcome.

[potaro67]

I got an answer from SV Trusted Help :

「This might have been caused by the issue you described in your previous email. Our engineers will take a closer look once you submit the feedback through the Street View application as they advised.
If clearing the Street View application’s cache doesn’t resolve the issue, what you can try is to delete all videos and leave only one.
Our engineers will be expecting your feedback.」

I admit that they did the job of proposing to me “clearing the cache” and “you can try is to delete all videos and leave only one.” But they don’t seem to be able to learn from past cases.
https://www.localguidesconnect.com/t5/General-Discussion/quot-Please-log-in-quot-is-displayed-even-though-I-am-logged-in/m-p/2835698/highlight/true#M1060105

[potaro67]

They can only answer one question at a time.
If I ask two questions, they will try to close all of them just by answering one of them.

So I’ll ask them one by one.
First, I asked again as follows :

This time, as I wrote below, I’m taking as an example a video that has been duplicated as much as five.

The first question I would like to ask is:
Are these thumbnails always displayed in the same order in the SV App? Or does the display order change depending on the situation?

I wrote the numbers on the five thumbnails in the screenshot attached to the first query.
The URL of the first image of the content of those thumbnails is:
① URL : https://www.google.com/maps/@34.1675475,132.1784478,3a,75y,328.79h,91.02t/data=!3m4!1e1!3m2!1sAF1QipMeD8ZMiNepx73J5NYyEWECSvZJsmZ_prPYeuxT!2e10
② URL : https://www.google.com/maps/@34.1675474,132.1784477,3a,75y,328.8h,91.01t/data=!3m4!1e1!3m2!1sAF1QipO12vMN7TwyJanjyqe-XzcqfSTUITxXKf7ADa7B!2e10
③ URL : https://www.google.com/maps/@34.1675474,132.1784477,3a,75y,328.79h,91.01t/data=!3m4!1e1!3m2!1sAF1QipOFndpjqNy6Qdz1ft0sw7RSq0IQEY8aBFKl3CA_!2e10
④ URL : https://www.google.com/maps/@34.1675474,132.1784476,3a,75y,328.8h,91.01t/data=!3m4!1e1!3m2!1sAF1QipPIIdbXtUunGJwZcTlHRw94-u-4ky_D0Y7Do7jG!2e10
⑤ URL : https://www.google.com/maps/@34.1675461,132.1784484,3a,75y,328.95h,91.05t/data=!3m4!1e1!3m2!1sAF1QipN7pBusyl_fZvIR98AsFNL-6nuyYVI8Xpryge06!2e10

As mentioned above, the URL of the first photo of each thumbnail content is all different.
Also, looking at the drawing of the blue line, it seems that five different lines are drawn.

To my eyes, I can’t tell the difference between thumbnail images and time stamps.
However, since the number of views of the content is different, we can imagine that they are managed separately inside.

[potaro67]

I received the following answer from SV Trusted Help :

「Regarding the display order of the thumbnails in the SV app - we don’t know the order, because these are duplicates. You can try to remove the duplicated videos.」

In response, I asked the question again.

Hello, SV Trusted Help,

I first received the following advice from you in case number [4-0743000031223].
「In regards to the duplicated thumbnails issue, I contacted our technical support and their suggestion is that you delete the duplicate ones.」

However, the thumbnails that I deleted reappeared immediately. Therefore, I reported as follows.
「I did what you suggested. However, I report that the expected result is not obtained.」

Here’s your next piece of advice:
「As for the duplicated thumbnails that you tried to delete and the operation failed, try to delete them again until they disappear.」
https://www.localguidesconnect.com/t5/General-Discussion/Thumbnails-have-been-duplicated-abnormally-SV-App-360-degree/m-p/2858699/highlight/true#M1072663

However, contrary to your advice, I did not perform the next removal operation.
Because I was aware of my concerns.

Now I can see on both the web and the SV App that the initial removal process has been completed.
In other words, it seems that it took more than a week from the deletion work until the deletion was reflected on the Web and SV App.

However, you answered this time that you cannot guarantee the order of duplicate thumbnails in the SV App.
If I did additional deletions during the above week, there was no way to distinguish between the thumbnails I wanted to keep and the thumbnails I wanted to delete.
If I was doing a second delete on a different thumbnail than the first one, not only the duplicates but all the original Street View to keep, after a week It should have been deleted.

As you can see from these, the following advice is dangerous advice that will make the user delete even not only duplicated SV but the original SV.
「As for the duplicated thumbnails that you tried to delete and the operation failed, try to delete them again until they disappear.」

Please correct the corresponding manual by all means.

[potaro67]

I received a reply as follows.

「Thank you for your suggestion. I made sure to share it with our technical support.」

I hope that they will take this into consideration when doing support work in the future.

However, this answer only confirmed that the user cannot resolve the duplication of the blue line.
They just answered Yes to my opinion of “Fix your user manual.”

They have no idea no consider how to solve those problems.
They now and will never understand the essence of the trouble.