Technical issue

[system]

Hi everyone

what is the best way to contact the technical support?

Best Regards

Mubarak.

[MortenCopenhagen]

Hi @user_not_found

You are exactly where you want to be. Post your tech questions here on Connect and there’re many people to help you out. First other local guides might be able to help you. Then there are the Connect and Google moderators. And if needed they can involve people further up the in the system.

Hope this helps.

[ErmesT]

Hi @user_not_found

describing your issue will help us to address you, as correctly indicated by @MortenCopenhagen

There are common answer that have already been responded several times, and there are Help page both in Google Maps and in Local Guides Connect. In there, you will find an answer for most of your questions.

Helpful link for you:

14 helpful tips for using Connect - Read this before posting

Google Maps Help Center - In here you will find explanation on the use of Google Maps

Local guides help page - In here you will find explanations of the Local Guides Program

Local Guides Connect Help Desk - Most of the questions raised by the Local Guides on the Community have an answer in there

If you cannot find an answer in there, you can search in Connect: How do I search on Connect? will explain to you how to do it

At the end of this, if really you cannot find an answer, you are welcome to post in Connect. In this case, Help the community to help you, following the steps indicated here below:

• Use your own language, if this make easy for you to explain what you are looking for.
• Write your question on a clear and detailed way. Do not ask generic question. Provvide a link or a screenshot to explain your issue.
• Respond to the person that is giving you an answer

Hope this can help you

[system]

Hey, i know its kinda late but as you see in the email that i’ve received, it was for Connect Live 2018 even though i didn’t apply for it (check the date in the picture). I actully applied for Connect Live 2019 and i was waiting for the email that says i’m in or not in… but unfotunatley i never received it. Second, i’m not sad because i’m not in, but i’m kinda sad because i didn’t even get an email about the event which is Connect Live 2019, even though i spent two weeks applying for it and by the way when i applied i was LVL7. Hopefully i’ll join you guys next year.

Best Regards,

Mubarak

[ErmesT]

Thank you for letting us know @user_not_found

First of all let me tag @DeniGu here for being informed about the glitch

I want to let you know that I have released your post from the spam quarantine. Sometimes our filter is very sensitive when there is an edit of a post

I have merged your post with your previous one, as both are related to the same subject. In this way it will be easy to understand also the first post.

As I already told you: Good luck for 2020

[system]

Thank you so much :)))

[DeniGu]

Hi @user_not_found ,

We did send a wrong email to some Connect Live 2019 applicants by mistake, apologies for that!

We’ll be looking forward to you next application, just keep adding valuable contributions to Google Maps. :))

Thank you for the tag, @ErmesT .