Suspended account

Google Maps tips & tricks
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@GeorgesHR, @KlaudiyaG, @NadyaPN, @MarinS, @Ivi_Ge, @MashaPS, @JavieraAu , @FelipePK , @IrrPavlova, @DeniGu, @Sorbe, @AngieYC, @InaS, @VasT, @AlexaAC, @TsekoV, @sonnyNg, @DanniS, @MoniDi, @Petra_M, @KatyaL, @MortenSI, @RadieN, @Aruni, @VitB, @MoniV, @LilyanaZ, @BorrisS and @PoliMC

Dear All,

I am writing to bring your attention to my account [Redacted] that was has been suspended for weeks. I googled, talked to experts, communicated with the google local guides in facebook groups and so on and so forth. I also read: Why was I removed from the Local Guides program?, and Local Guides program rules. (please do not refer me back to these links again) and figured out that there were some duplication of the photos and I removed them.

I have few questions regarding this issue. Please take your time to answer these questions. My questions are:

  1. I never had intention to upload the photos twice. When I uploaded the photos in bulk, I found that some photos were duplicated. I went back to delete those photos, but did not work form my google map app, and I left. Why would the google map app upload the same photo twice and put us in trouble? Are you planning to upgrade the app?

  2. I visited Nepal (my home country) last summer. The google map suggested to make reviews on some of the places and I did. Now, as my account is suspended I cannot see those reviews. Why would google do that–ask you to make reviews, suspend the account, and delete the reviews?

  3. Last summer, I visited many places for my internship required me to travel a lot. Google suggested my to review. I did and now I am suspended. It is because I made a lot of reviews in the same time that my account got suspended?

  4. It’s painful to see your account get suspended, and it is even more painful to have it suspended without any reasons. Should google notify us before suspending our account? Or, should google send us an alert notification if when it finds something fishy? Can google upgrade its AI and keep us out of trouble. We are volunteering to make our community more aware and knowledgeable. We save our time from the busy schedule to serve community, and now I have to waste days just to get my account back. It’s been more than 2 weeks that I am trying to find a solution. Can google keep us from these mess?

  5. The most painful thing when it says (Why was I removed from the Local Guides program?, ) do not to send private message, post it publicly, and do not to create a duplicate account-- and localguideconnect.com do not allows us to post or comment. When my account is suspended, and I cannot send messages on facebook, and instagram, and cannot get access to local guide forum, how am I supposed to get help?

I hope to get my account and badges back. Top of that I want you to find answers to these questions so that no one in future (who are contributing their time and efforts - for free) has to suffer and waste their valuable time on recovering their account.

P.S: I will delete this account soon as I recover my previous account.

9 Likes
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Hello @Dineshrestha920793 ,

I would like to inform you that I’ve moved your post to the topic section How-tos where it fits better.

Unfortunately we need to be contacted via one of the channels mentioned on the post Why was I removed from the Local Guides program? because information regarding your account can’t be shared publicly here on Connect, hope you understand that.

I also want to ask you to immediately close your second account as this violates our Local Guides program rules.

Lastly, I’ve removed the link of your profile due to privacy concerns.

2 Likes
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Quick question:

What do you mean when you say this: “Due to the volume of private messages Googlers receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion.”

Is this not a public forum? Could you please share a link to facebook? I did not find one. I do not do “twitter” so that won’t help me. I do not plan to do twitter, so much of social medias already.

1 Like
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Hi @FelipePK ,

I am sorry if I am bothering you a lot. I found the “Google Local Guides” page on facebook. This page asks me to sign in and brings me to localguideconncet page. This page recognizes me and would not allow me to sign in. And thus, I am not able to post on the page.

Anyways, I think I am giving up. I already spent 3 weeks trying to reactive my account. That’s a lot of time. I think I cannot invest more time on this.

Would always be a proud “Google Local Guide”. It was always fun being a Local Guide.

1 Like
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Hello @Dineshrestha920793 ,

It’s implicit and very clear the message. We have a very high volume of private messages and unfortunately we are not able to reply everybody.

Unfortunately, it’s not going to be possible to post on the forum due to privacy concerns. You will pretty much need to reach us via one of those channels describes there.

About the Facebook page, you need just to like the page and you can send them a message regarding your account. You don’t need to click on Sign in. =)

Cheers.

2 Likes
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Dineshrestha920 793, subscribo todo lo que dices en tu mensaje.

No eres el único que tiene ese problema, yo conozco alguno más.

Remarcar 3 puntos de tu mensaje:

  • 1Âş Suspenden la cuenta y el interesado nunca podrá saber por quĂ© se suspendiĂł.

  • 2Âş No hay forma de contactar por ninguno de los tres canales que dice el post

  • 3Âş para colmo toda esa informaciĂłn que aportan los Local Guides es de forma desinteresada. Aportando valor a Google Maps sin recibir nada.

Señores moderadores, deberán revisar esto.

Gracias

J.Ivreo

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Hello @Ivreo ,

I just wanted to let you know that it is possible to contact us via the mentioned channels otherwise we wouldn’t mention them.

What needs to be done is just to follow exactly the information described on this post Why was I removed from the Local Guides program?

2 Likes
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Thank you very much, FelipePK.

In Messanger of Facebook this message appears:
"Hi aaaaa,
This inbox is not monitored, but hopefully we can help. Please visit localguidesconnect.com where many questions can be answered. If you’re reaching out for an account, please write on our wall or tweet @localguides with your Google Maps profile URL and we’ll get back to you.
Thanks,
The Local Guides team "

In Twittwer I do not know how to put the message

Regards,
J.Ivreo

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Hi @Ivreo ,

As you can see in the message, the instructions are “mention @localguides on Twitter or write on our Facebook wall letting us know you’ve been banned and we will follow up with you over private message”. You can try to follow these steps as described. =)

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What if I don’t use twitter and facebook?

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@GeorgesHR, @KlaudiyaG, @NadyaPN, @MarinS, @Ivi_Ge, @MashaPS, @JavieraAu , @FelipePK , @IrrPavlova, @DeniGu, @Sorbe, @AngieYC, @InaS, @VasT, @AlexaAC, @TsekoV, @sonnyNg, @DanniS, @MoniDi, @Petra_M, @KatyaL, @MortenSI, @RadieN, @Aruni, @VitB, @MoniV, @LilyanaZ, @BorrisS and @PoliMC

It’s been more than 2 months and I am still waiting for a chance to recover my account. Is there any possibility?

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Hello @Dineshrestha920793 ,

I would like to inform you that I will send a private message with the instructions that you need. As it was informed before please close your second account immediately as this violates our Local Guides program rules.