Does anybody know where I can get help with Streetview Virtual Tour? Several of my Virtual Tours have disappeared from my clients’ Google My Business listings?
Peter
8 Likes
Hi @PSikes
I want to inform you that Street View is no longer supported in Local Guides Connect.
You should address your query on the new Street View trusted Help Center, accessible to Trusted Photographers only
Check the ‘‘get help section’’ to find the form more suitable for submitting your issue.
Should you be not able to access the new Street View trusted Help Center, please let us know, and we will tag a Google Moderator for granting the access to your profile.
Hi Ernest,
Thanks for the reply. I do not seem to have access to the new Trusted Help Center. Can you please help me gain access?
1 Like
Yes of course, @PSikes
I am tagging @Bobiisha for contacting the team.
I want to add a note, as you are mentioning the word “Client’s”. The rules about being a Street View photographer are changed, and you should not provide paid services with your local Guides Account. This is against the Local Guides Program Terms and Conditions : “Organizations, brands, and businesses are not eligible for the Program.”
You will have to make a choice, and decide if exit from the Local Guide program, or creating a new account for your business SVTP activity
2 Likes
Hey Ernest,
How do we get the attention of a Moderator to help with this?
Peter
I have already tagged a Google Moderator here, @PSikes , while writing my tag.
You should use this way too, to communicate, using a @ to mention the person you are responding to.
In this way we will receive a notification.
@Bobiisha will contact the team and, when she will have a feedback, she will let you know in this conversation
I just received this reply, regarding contacting @Bobiisha . Hopefully, that’ll help.
Regarding the conflict between SVTP photography engagements and Local Guides, I already have two different accounts. I’ll look more carefully at the new rules though.
Peter
2 Likes
Thanks @PSikes
In this case you should try to reach the Street View trusted Help Center, with your business account
Hey @PSikes ,
Thanks for reaching out to us!
Are you still experiencing issue with the access? Did you gain your Street View badge recently? Please let me know so I can forward the information to the relevant team.
As @ermest mentioned, you must direct your queries to the new Help Center. After you enter the site, in the ‘‘get help section’’ you will find a form, you need to fill for lost contributions. Hope this helps!
P.S.: I moved your post to our How-tos section, where Local Guides ask questions and express their doubts.
3 Likes
Hello Bobiisha,
I’ve been publishing Google Virtual Tours since 2012. I don’t seem to have access to the new SVT “Trusted” forum.
I’ve also been a member of GYBO for at least 5-6 years., complete with instant “verification” app priviledges ( The Verification app was recently disabled). That program was eventually replaced by Google Connect.
I think this issue stems from the fact that another moderator tried to help consolidate all of my SVT work from one account to another. In the process, I think some of the necessary authentications were lost. The exercise was intended to consolidate all of my published tours under one account, rather than scattered over two accounts. I don’t know if it’s appropriate to share account information here, so I’ll ask your guidance. What information do you require? Just the two email accounts under which I am operating?
** The bigger issue is the fact that at least one of my published Virtual Tours no longer displays on Google Maps or Google my Business pages. It’s vanished. Yes, I can re-publish it, but I’d rather see first if this is just a temporary error. I’m afraid re-publishing it might actually create more problems than it solves.
So there are two tasks:
-
Establish credentials for access to the Google Trusted support group.
-
Repair a Google Virtual Tour.
1 Like
Hey @PSikes ,
For the lost virtual tour, you will need to sign the form that I mentioned in my previous comment. For the access - I will forward the information to the relevant team and will let you know as soon as I have a response.
P.S.: Please use the tagging tool when responding. This way I am getting a notification and I am able to view your answer right away and follow up. You can do it by putting the symbol “@” in front of the nickname.
1 Like
Hey @PSikes ,
You must have access now. Please try and let me know if the issue continues. Don’t forget that you must be logged in with your trusted account, as the site is restricted to trusted users only.
Thank you for your help,
I submit the form before reading this comment. My question now I am planning to start a paid service so as I read from your post that I need to make a new account for this service. So after opening the new account I have to meet the requirement again and send request to be listed ??
l
Hey @AlMarkhi7 ,
Please read the Announcements section to get familiar with the new Street View changes.
1 Like
@Bobiisha Thanks for looking into this for me. I still do not see anything on the help pages that is specific to Trusted Photographers, nor do I see anything that resembles the “get help” section you’ve referred to. Do you have a direct link I can use? I’ve tried logging in with both of my accounts, and they do not appear to be any different.
Hey @PSikes ,
Please try to access this link in incognito mode with your trusted account (the one that you are writing from here) and let me know the results. Here is the ‘‘get help’’ section, where you will find the form you need to fill.
Hi, Incognito worked! There’s still no mention of the “get help” section anywhere on the site, however the link you supplied took me there. Of all the forms listed, would you know which one would be the one to use for virtual tours that have been removed from a business’s page or map? There’s one for
Report losing all your contributions [Street View trusted]
but that doesn’t look correct. I didn’t lose any of my contributions, I don’t think. The various virtual tours still display in my SVT account, it’s just that the virtual tour does not display online?
According to the header on the form, I’m only supposed to use it if I’ve lost ALL contributions. See screenshot:
Report losing all your Street View contributions
Please use this form only if you have lost all your contributions and keep in mind that unrelated queries will not be addressed.
This shouldn’t be this hard! Maybe it’d be easier just to re-post the virtual tour?
Hey @PSikes ,
Please have in mind that if it worked in incognito mode, the problem should be in the account rather than the access. You need to be logged in in Google Chrome with your trusted account. For the second part, I will check additionally and will let you know if I can assist.
Hey @PSikes ,
Can you please provide link/s to the GMB pages where the tour appear so we can investigate further?