[SOLVED] Weird behavior on a merged POI - Maps ask me to write a review even if it is already there

Edit of December 9th, 2019: I am Flagging this issue as solved

A few days ago we had our Wine Meet-up on a Local Business. The business had a duplicate, so a few weeks ago I suggested an edit, for merging the duplicate to the original POI. The edit was approved just a few days before the meet-up.

This is great, I was very happy, and in fact you can see that the place now have a lot of reviews from the attendees.

My review was five months old, so I wanted just to edit it, to add some photo of the museum, and the same is for @AntonellaGr but…

To both of us, Google Maps is asking to “write a review”,

even if both reviews are present. I can see Antonella’s review, and she can see mine.

But we cannot see our own review when we are logged in, nor we can see our review on the reviews list.

The only way that I have to see both reviews in anonymous mode.

This is happening on three different devices, desktop and mobiles, even after clearing the cache, logout and login again, and restarting everything.

Can this issue be caused by the merge of the two places?

32 Likes

That’s a baffling problem @ErmesT

It would be interesting to know what would happen if you try adding a fresh review as prompted.

3 Likes

Well, it is quite funny :disappointed: @C_T

If I click on the link I posted here, to open it in anonymous, I receive the following message: “This review is no longer available”

Then I click on “PLACE DETAILS” and I scroll the reviews, and my review is there

I check “my profile” in anonymous", and my review still there, with 6 likes - I don’t want to add a new one, but I will add some more photo

2 Likes

@ErmesT

Yes I cannot see my review and from your screenshot it seems that all my old pictures have gone too. I can tell you for sure that all your old pictures have gone from your review too .

The total count of reviews is wrong, they should be around 50

:slightly_smiling_face: :slightly_smiling_face: :slightly_smiling_face:

cheers

Anto

3 Likes

Following to see what the solution is for this.

3 Likes

Very interesting @ErmesT and it would be hard to believe it’s related to anything but the merger — curious to see how this unfolds.

3 Likes

I am really tempted to write a new review, to see what happen, @C_T , @StephenAbraham , @CatC , but I would like also to make this post helpful, for Google Maps Team to understand where the bug is.

Any Idea, @NadyaPN ?

3 Likes

Hello @ErmesT

I feel a one-liner test review wouldn’t cause any harm. However, I guess, the moment you hit the submit button the app will return a server error and will not allow saving that new review.

3 Likes

Hi @ErmesT ,

I am not sure I understand your exact issue here?

You managed to merge a place and after merging you are not able to see your own review, but other people can see it?

I took a look at the place and saw both @AntonellaGr and your review there.

3 Likes

hi @ErmesT . I think the place has been merged but the review was not merged.

2 Likes

You are 100% correct @GeorgesHR

I am not able to see my own review, when I am Logged in, and Maps is asking us to Write a Review, even if, as you confirm, our review is already there

Here below the screenshot

1 Like

Thanks @ErmesT ,

This is because of the merging, looks like something that should not function the way it functions.

Thanks for raising.

4 Likes

Not sure about that @C_T :

C_T wrote: the moment you hit the submit button the app will return a server error and will not allow saving that new review.

We had an issue in the past with reviews, as @GeorgesHR remember for sure and, re-rating a place was provoking the deletion of the existing review.

So I will do that only if Google will ask me to make a test.

In addition, as @AntonellaGr said, the old photos disappeared

2 Likes

Exactly @GeorgesHR

looks like some database is not correctly pointing the data. This is the main reason why I don’t want to write the review again, waiting for Google team to identify the issue

2 Likes

Hi @GeorgesHR

I cannot see my review, I have checked both from mobile and desk top and the system ask me to write a new review. From your screenshot I can see my review and new pics uploaded, but what about old ones? Can you see more pics? They were added last summer with the review.

In any case I am not going to write a new review as long as other people can read and see it

Ciao

Antonella

2 Likes

@GeorgesHR

It seems everything has been fixed, now I can see my own review and the older photo again. I am going to update the title of the post

Google Maps is no longer asking me to write a review of the POI.

What about you, @AntonellaGr ?

@JeroenM , I’ve got a tag on Social media from you about a similar issue you have. As you can see mine has been fixed. Do you want to share your own issue here for a check?

2 Likes

Thank you for tagging me here @ErmesT .

I am not sure I have a similar issue, I only had an aha moment based on anecdotal (possible) evidence for dealing with the same. Since, when I read your post this morning, it seemed your issue was still not resolved, I shared it with fellow Local Guides on Social Media.

I shall change my post there, as it is now no longer correct with your update :wink:

2 Likes

@ErmesT

everything fixed!

ciao

A.

1 Like

Your case solved but this is an ordinary issue and it is because of the merging process as @GeorgesHR mentioned. It takes some days for reviews and photos of duplicate POIs to be stable. Even the POI may be fallen of search results during that time. In most cases for a place with many reviews and photos, it takes some days to complete the merging process.

3 Likes

I agree @Amiran

but still weird that during the merge you are asked to write a review of a POI where there is already your review, visible to everyone but you

2 Likes