Search in Maps not working on Desktops

Google Maps tips & tricks
1

Spero tanto che qualcuno possa aiutarmi con GOOGLE MAPS…

E’ da due giorni che quando cerco qualsiasi cosa su Google Maps otteno questa risposta:

Google Maps can't find xxxxxx

In the search bar if I write “Teatro” (or any other word) I got this message:

Screenshot 2026-09-24 at 11.25.03
Screenshot 2026-09-24 at 11.25.031920×1083 1.1 MB

I clean the cache, I delete all my history, no no no. Also reboot the computer

BUT
if I use a different account in the same browser …

Screenshot 2026-09-24 at 11.24.15
Screenshot 2026-09-24 at 11.24.151920×1077 864 KB

ANY IDEA? this is what I tested:

NOT WORKING

  1. MacMINI MacOS27 with Chrome (have also deleted ALL extensions), Safari, Edge, Firefox
  2. A new computer with Windows.
  3. MacMini MacOs Big Sur (old computer)

WORKING

  1. Mobile phone and Tablet

Thanks a lot

Marco

2

Hi @MarcoDavoli ,

I have done test using my mobile. Both arabic word and English are working fine.

How is the outcome with your mobile? Also if possible to test in another computer if possible.

Screenshot_2026-09-24-13-38-06-359_com.google.android.apps.maps
Screenshot_2026-09-24-13-38-06-359_com.google.android.apps.maps1080×2400 417 KB

Best wishes.

3

@khmansour1

Could you share the Maps link to the place @MarcoDavoli can’t find?

4

Khalid, Morten,

following your input:

NOT WORKING

  1. MacMINI MacOS27 with Chrome (have also deleted ALL extensions), Safari, Edge, Firefox
  2. A new computer with Windows.
  3. MacMini MacOs Big Sur (old computer)

WORKING

  1. Mobile phone and Tablet

Here it is:

BUT have a look here…

if I go here:

and serach for “Universi”
I have this:

image
image1920×1032 842 KB

then have this..

image
image1920×958 792 KB

Uhmmmm

5

I’m sorry. I don’t understand what the issue is here.

6

if I open google maps and search for whatever I want I got this message:

Google Maps can’t find university

No matter the city or place in the world or what I am looking for.

If I want to edit and fix all the company with the “S.r.l” or " ApS (Anpartsselskab) in the name I simply can not do it.

7

It works fine for me to show all ApS businesses here and near you while using Android mobile.

It could be a version issue. Or a regional bug.

Let’s alert @MoniDi for a check and possible escalation.

Please share your Maps version, platform and OS version. She might need that.

Have you found others experiencing the same?

Have you restarted your app, your device, and checked for updates?

8

Hi @MarcoDavoli !

This is a problem other Italian users have been experiencing in the last 24 hours: if they perform the same search in incognito mode or with other accounts, everything works. Clearing the app or browser cache, reinstalling the app, or restarting the PC or smartphone doesn’t help.

So it’s an account-related issue.

We hope it gets resolved as soon as possible.

Bye,

David

9

Morten,

thanks for the suggestion.

I’ll wait a while , as @davidhyno suggested, because I can not mention wich version I use o google maps or sw.
As mentioned I tested it on 3 different computers and 4 different browser (Apple Intel, Apple M2, Windows, Linux - Safari, Chrome, Edge, Firefox)

It works only on mobile phone.

If persist I’ll report to MoniDi as you suggested.

Thank you

Ciao Fabio, grazie della informazione. Non sapevo fosse un problema generico. Ma iniziavo a sospettarlo visto che non andava da NESSUN computer, browser, sistema operativo. Solo telefonino.

Alla prossima, spero presto.
Ciao

10

I only tested it on mobile.

11

Hi @MarcoDavoli

I fired up my MacBook using Chrome and found this

Screenshot 2026-09-24 at 19.17.07
Screenshot 2026-09-24 at 19.17.071250×596 95.3 KB

This confirms you have a point.

@MoniDi, action is needed.

I edited your title to better describe the issue.

12

I’m so surprised that @MarcoDavoli reported a desktop problem and got two responses from users who tested on mobile and said there was no problem.

However, I’ve just tested on desktop, and all is well here. My test involved locations in three different countries, and I didn’t get the same error message.

13

:grin:

Ciao Tony,

asked my brother (who is living in another city) to try to search whatever he wants on google maps with his computer and he has my same problem. He also has a different internet provider. I have 1Gbit Fastweb he has 400Mb Vodafone

@davidhyno said that could be a real big tech-isp problem.
BTW, hey Davide did you have the same problem?

This mean for me that GOOGLE MAPS is simply USELESS
I can not search a place to reach, can not look for a restaurant where going to eat or a cinema or or or…

It is a BRICK ! :rofl:

Hope will soon solved

14

Thank you very very much Morten

I’m pretty sure it’s crystal clear by now: as it stands, Google Maps is officially useless. What a wired (and wildly weird) experience!

Here I am, sitting comfortably at my desk, looking for the local ASST office I need to visit, and what do I have to do? I have to pick up my phone. Absolutely shocking.

As I wrote to Anthony and Davide, you can’t even search for a restaurant, a cinema, a bar, or… or… anything at all anymore.

BUT hey, at least I can still practice the wonderful, sacred art of being a ‘ROADER’!

Take care and enjoy life!

@MortenCopenhagen @tony_b @davidhyno @khmansour1 @MoniDi

15

FIXED

Talk about pure power… I literally just typed that name @MoniDi and the system miraculously came back to life!

Thanks to all of you for the support
Marco

@MortenCopenhagen @tony_b @davidhyno @khmansour1 @MoniDi

16

Good to know it got fixed. Thanks

I marked your reply as the solutiinm