Hi there community,
I am writing here because honestly I just was unpleasantly surprised by some of Google.maps features and hoping some Google moderators can read this.
I assume there is some automatic validation of reviews happening after a guide clicks “post” and there is some machine algorithm verifying the text. While scrolling now through my reviews, just found quite a few not being posted.
Not only that I wasn’t truly alerted about this, but all of them direct me to the same policy. All my reviews are about authentic experiences. How can a robot tell me I haven’t been there when i clearly kbow i was? Also, of course when something good happens to you your review will be influenced as well and something bad - so what is the problem when you express someonewas helpful or some service was slow or not good enough?. This is the very point of reviews - to share your perspectives and experiences, whether good or bad, as you felt them. What is the point to spend so much time to write reviews and let other people know about places if reviews don’t get published? And why you don’t notify users their reviews did not get published, so they can take appropiate action? I would like that you take my feedback to Google maps product team that in case of reviews not meeting requirements they should notify the user. They should also place the problematic review on top of all requests, so it is very visible to the user that that review hasn’t yet been published. Also, there should always be the possibility to contest such a decision made by a robot (especially when the language of a review is not English) and also the possibility to chat with some human agent so that truly you can solve the problem real time. I find this really disappointing seeing almost 10 reviews, from many months ago actually never being public to truly help people, without actually any problem - i read them over and over. It discourages me from further investing time as a Google guide. Really disappointing experience and quite unfair, Google