Review visible only to me for one specific business – Looking for advice

Google Maps tips & tricks
,
1

Hello everyone,

I am a Level 8 Local Guide from Japan, and I would appreciate your advice regarding a review that does not appear publicly.

The issue is limited to one specific business. My review is visible in my own account, but it is not visible to anyone else.

Here is what happened:

  • I originally posted a review of approximately 1,600 characters.
  • After waiting for about one week, it was still visible only to me.
  • I deleted the review.
  • About one week later, I posted a much shorter version (less than 400 characters).
  • Unfortunately, the second review is also visible only to me.

To better understand the cause, I performed several tests:

  • Reviews that I post for other businesses are published normally.
  • Recent reviews from other customers for this business are publicly visible.
  • As a troubleshooting step, I tested with another Google account only to determine whether the issue was account-specific. The result was exactly the same: the review was visible only to that account and not publicly visible.

Based on these tests, it seems that:

  • My Local Guide account is not restricted.
  • My device or IP address is probably not the cause.
  • The problem appears to affect only my reviews for this particular business.

The review is based entirely on my own experience. It contains no offensive language, no links, no promotional content, and no AI-generated text. It simply describes my visit and my experience with the business.

I have also noticed that I do not have an “Appeal” option available for this review.

Has anyone experienced a similar situation?

  1. Could this be a false positive from Google’s spam detection system?
  2. Is there any way to request a manual review when the “Appeal” option is not available?
  3. Are there any other troubleshooting steps you would recommend?

Thank you very much for your time and any advice you can offer.

2

halo @cardamon
selamat datang di connect,

sebelumnya apakah anda bisa memberitahu link ulasan tersebut ?

3

Thank you for your reply.

The business is Kitaoka Shihodo in Nagoya, Japan.

Here is the Google Maps link:

Unfortunately, since my review is visible only to me, I don’t think I can generate a direct link to the review itself. If you need any additional information, I’d be happy to provide it.

4

apakah ulasan anda sudah anda hapus?
coba ditambahkan tangkapan layar anda untuk ulasan tersebut, dan share link nya. kasih beri contoh agar anda memahami.

image
image1920×1080 745 KB

https://maps.app.goo.gl/FF3QPGLaGjvzGEjA7

5

Hello @cardamon,

There is a content moderation process in place which regularly checks the contributions on Google Maps to ensure that they follow the Maps policies.

If you believe that your reviews/photos have been unpublished incorrectly, please fill out this form. We will forward your request to the responsible team. Please note that this may take some time and we’re not able to provide an update on the reinstatement of your reviews/photos.

Please note that I changed the tag of your topic to better represent what you are sharing. Thanks!

6

I’m happy to share that my review is now publicly visible on Google Maps!
I reposted my review with a shorter, more experience-based description and fewer photos, and this time it was successfully published.
I would like to sincerely thank everyone who took the time to reply to my post and offer advice.
I’m very grateful to all of you for helping me solve this issue.
I learned a lot from this experience, and I’m glad to be part of such a supportive Local Guides community.
Thank you again!